The Effect of Service Quality on Revisit Intention in Tourist Beach

Jansri, Wilawan; Hussein, Lubna A.; LOO, Joshua Teck Khun

doi:10.30892/gtg.29208-483

Cited by 6 publications

(12 citation statements)

References 32 publications

(41 reference statements)

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“…Revisit intention, a result of service quality is crucial in gauging assurance before a purchase or repurchase. The literature shows a positive and significant relationship between tourists' revisit intentions and service quality assurance (Timur, 2018;Jansri et al, 2020). This study hypothesizes the following.…”

Section: Assurance and Tourists' Revisit Intentionmentioning

confidence: 84%

“…Tourists revisit intention as part of consumer repurchase behavior, particularly in the service industry, depends on responsiveness, as it plays a part in how customers perceive the service that is vital to revisit intention. The literature indicates a significant and positive association between tourist's revisit intention and responsiveness displayed by service providers (Singh et al 2021;Jansri et al, 2020;Timur, 2018). Based on the significance of responsiveness to tourist revisit intention, this study hypothesizes the following: H2: Responsiveness is positively related to tourists' revisit intention…”

Section: Responsiveness and Tourists' Revisit Intentionmentioning

confidence: 92%

“…To ensure the reliability and validity of the study, a focused approach narrows down the investigation into three core dimensions of the SERVQUAL Model: tangibles, responsiveness, and assurance (Daniel & Berinyuy, 2010;Ramya, 2019). This strategic decision follows previous studies that emphasize the comparatively lower significance of reliability and empathy in the context of the tourism and hospitality industries (Ismail et al, 2017;Jansri et al, 2020). In light of these considerations and the objectives of this study, the three chosen dimensions offer an understanding of service quality, setting the stage for a comprehensive exploration of tourist revisit intentions.…”

Section: The Service Quality Theorymentioning

confidence: 93%

“…Additionally, it has been shown that service quality has been one of the factors influencing visitors' happiness and future intentions (Ahrholdt et al, 2017). Previous studies in the tourism industry have acknowledged a positive and significant association between service quality and tourist revisit intention in destinations (Soleimani & Einolahzadeh 2018;Timur, 2018;Jansri et al, 2020;Abdou et al, 2022).…”

Section: Service Quality and Tourists' Revisit Intentionmentioning

confidence: 96%

“…The constructs of the independent variables (tangibles, assurance, and responsiveness) and their items were obtained from Mashenene et al ( 2019), Jansri et al (2020), and Magasi et al (2022). The items for tourists' revisit intention (the dependent variable) were taken from Jansri et al (2020) and modified for this study.…”

Section: Measurementmentioning

confidence: 99%

See 4 more Smart Citations

Tour Company’s Service Quality and Tourists’ Revisit Intention in Arusha Region Tourist Destinations

Majaliwa,

Magasi

2024

JCS

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This study investigated the effect of tour companies’ service quality on tourists’ intention to revisit tourism destinations in the Arusha region. The general objective of this study is to examine the effect of tour companies’ service quality on tourists’ revisit intentions in Arusha tourist destinations. This study used a cross-sectional research design and employed a survey as the data-collection method. Respondents were selected using simple random sampling; 384 respondents were included in this study. Questionnaires were used to collect data from respondents at Arusha tourist destinations. Data were analyzed using descriptive statistics and a binary logistic regression model. The findings revealed that tangibles, responsiveness, and assurance had positive indices, implying that tourists were delighted by the service provided. The study establishes a positive relationship between tangibles, responsiveness, and assurance dimensions and tourists' revisit intentions, with a specific emphasis on the statistically significant connections of tangibles and responsiveness at p < 0.05, emphasizing the need to enhance these aspects to promote repeat visits to Arusha tourist destinations. However, assurance was found to have an insignificant relationship with tourists’ intentions to revisit. Therefore, tour companies, government entities, and tourism authorities should focus on improving tangibles and responsiveness dimensions to enhance tourists' intention to revisit.

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Section: Assurance and Tourists' Revisit Intentionmentioning

confidence: 84%

Section: Responsiveness and Tourists' Revisit Intentionmentioning

confidence: 92%

Section: The Service Quality Theorymentioning

confidence: 93%

Section: Service Quality and Tourists' Revisit Intentionmentioning

confidence: 96%

Section: Measurementmentioning

confidence: 99%

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Tour Company’s Service Quality and Tourists’ Revisit Intention in Arusha Region Tourist Destinations

Majaliwa,

Magasi

2024

JCS

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The effect of service quality on revisit intention: The mediating role of destination image

Manyangara,

Makanyeza,

Muranda

2023

Cogent Business & Management

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Factors Influencing Visitor Satisfaction and Revisit Intention in Lombok Tourism: The Role of Holistic Experience, Experience Quality, and Vivid Memory

Juliana,

Sianipar,

Lemy

et al. 2023

IJSDP

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Lombok Tourism, known for its natural panoramas, protected forests, white sandy beaches, and green rice fields, offers substantial potential as a natural tourist destination. This study aims to examine the influence of Holistic Experience, Experience Quality, Vivid Memory, Visitor Satisfaction, and "Wow" Tourism as mediating factors for revisit intention in Lombok's tourism villages. This research employs a quantitative approach with a survey method. The sample consisted of 200 respondents, selected using purposive sampling, with the criteria being tourists who have visited Lombok at least once in the past year. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results revealed that Holistic Experience and Experience Quality positively and significantly influence Visitor Satisfaction and "wow" tourism, serving as mediators for revisit intention. However, one of the hypotheses -that Vivid Memory significantly impacts Visitor Satisfaction -was not supported. This suggests that further research is necessary to identify the elements influencing tourist satisfaction and revisit intention in the context of tourism. The findings from this survey can be utilized by hotel authorities, travel agencies, and the Lombok tourism department to enhance customer satisfaction and provide remarkable experiences for travelers.

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The Effect of Service Quality on Revisit Intention in Tourist Beach

Abstract: Ge eo oJ Jo ou ur rn na al l o of f T To ou ur ri is sm m a an nd d G Ge eo os si it te es s Year X XI II II I, vol. 29, no. 2 2, 2 20 02 20 0, p.4 47 72 2-4 48 87 7

Cited by 6 publications

References 32 publications

Tour Company’s Service Quality and Tourists’ Revisit Intention in Arusha Region Tourist Destinations

Tour Company’s Service Quality and Tourists’ Revisit Intention in Arusha Region Tourist Destinations

The effect of service quality on revisit intention: The mediating role of destination image

Factors Influencing Visitor Satisfaction and Revisit Intention in Lombok Tourism: The Role of Holistic Experience, Experience Quality, and Vivid Memory

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