The effect of service employees’ technology readiness on technology acceptance

Walczuch, R.M.; Lemmink, J.G.A.M.; Streukens, Sandra

doi:10.1016/j.im.2006.12.005

Cited by 497 publications

(570 citation statements)

References 36 publications

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“…This can also benefit the different organizations, as the change management acceptance and the acceptance of the new technologies can improve the effectiveness of the organization, as well as making it easier for mangers to implement their plans [65]. One of the particular benefit of the new technologies is that the managers can develop a system, where the change management process becomes part of the technology acceptance procedure in the organization, which can facilitate the entire process, and ensure that the different aspects of the organizational procedures [66]. In many cases, the aim of the origination is to ensure that the entire process is smooth, which can lead to fewer issues during the management of the different aspects of change.…”

Section: B Proposition Two Change Management Has a Positive Influencmentioning

confidence: 99%

“…Users are more likely to adopt a new technology, when they feel that a particular technology can benefit the organization more, and therefore can lead to financial rewards for the organization and the employees [22], [66]. These in particular would be accepted by the different employees of the organization, and therefore establishes a clear link between TAM and the financial performance of a company on the ERP acceptance.…”

Section: E Proposition Five Improved Financial Performance Of Erp Symentioning

confidence: 99%

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Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

Bazhair¹,

Sandhu²

2015

JOEBM

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Abstract-The purpose of this research paper to present the synthesized theoretical and empirical literature to help in the development of propositions and suggestions of a research agenda on the acceptance of ERP systems and their link with financial performance, the paper develops the technology acceptance model (TAM) to synthesize relevant literature and to develop proposition for future research agendas. The proposition and the research agenda will provide an adequate explanation of the acceptance of ERP systems, and their possible association with financial performance of organizations. The literature does provide a canon of acceptance of ERP systems in relation to financial performance. This research provides a positive association between the acceptance of ERP systems and financial performance. Also, the use of TAM theory provides further insight into identifying the acceptance factors of ERP.

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Section: B Proposition Two Change Management Has a Positive Influencmentioning

confidence: 99%

Section: E Proposition Five Improved Financial Performance Of Erp Symentioning

confidence: 99%

Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

Bazhair¹,

Sandhu²

2015

JOEBM

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“…The Technology Readiness Index (TRI) (Parasuraman, 2000) emanates from a stream of research which posits an individual's personality as being central to their acceptance of technology (Walczuch, Lemmink & Streukens 2007;Lin & Chang, 2011), and measures their readiness to use new technology in general using four personality traits; optimism, innovativeness, discomfort and insecurity. To date, TR studies have been largely confined to the business to consumer (B2C) domain (Lin & Hsieh, 2006;Jung-Yu & Chorng-Shyong, 2010); few have considered technology readiness in an organizational context (Richey et al, 2007, Richey et al, 2008.…”

Section: Credence Based Technology Services and Technology Readinessmentioning

confidence: 99%

Technology readiness in a B2B online retail context: An examination of antecedents and outcomes

Vize

Coughlan

Kennedy

et al. 2013

Industrial Marketing Management

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This paper develops and empirically tests a model that examines the role of Technology Readiness (TR) in the Business-to-Business (B2B) context. It examines how the antecedents of TR affect the construct, and how the construct affects evaluations of a complex credence based B2B service. The research investigates how the retailers' TR impacts their evaluation of web solution service providers (WSSPs). It responds to previous research calls by extending the TR construct from the business-to-consumer (B2C) perspective that is traditional in the extant literature into the B2B domain. The key findings of a survey conducted with 133 firms in the retail industry are that TR is an important contributor to the eventual achievement of service quality and satisfaction. The key contributions of this study are; first it develops and validates a measure of TR in a B2B context; second it investigates the antecedents of TR in this domain, demonstrating the impact of past inexperience, industry trust and switching costs on firms' level of technology readiness to adopt online operations; and third, it finds that service quality and satisfaction are outcomes of TR. The key management implication for WSSPs is the need to address the TR levels of existing and potential clients if they wish to deliver successful e-business solutions to them, and that their clients' TR can be better managed by making the offerings more easily understood, building relational rapport, reducing risk perceptions and adopting a client centric perspective throughout the process.

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“…Even in proprietary environments where sharing of knowledge with consumers before a product is fully developed is unlikely, teams and networks of contributors are expected to share internally and their behaviors to do so are part of the production equation (Hansen & Avital, 2005). Quality is also often measured by personalities (optimism, innovativeness, discomfort, and insecurity), which determine collaborative behaviors and in turn affect willingness and readiness to accept new and novel technological tools (Liljander, Gillberg, Gummerus, & van Riel, 2006;Walczuch, Lemmink, & Streukens, 2007). These personality traits can also be considered in the intrapersonal motivations a team member might have with regards to what drives their willingness to share knowledge (Andriessen, 2006;Mallinson et al, 2016;Swift, Balkin, & Matusik, 2010).…”

Section: Readiness To Share Openlymentioning

confidence: 99%

Shifting Paradigms in Information Flow: An Open Science Framework (OSF) for Knowledge Sharing Teams

Potterbusch

Lotrecchiano

2018

InformingSciJ

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Aim/Purpose: This paper explores the implications of machine-mediated communication on human interaction in cross-disciplinary teams. The authors explore the relationships between Open Science Theory, its contributions to team science, and the opportunities and challenges associated with adopting open science principles. Background: Open Science Theory impacts many aspects of human interaction throughout the scholarly life cycle and can be seen in action through various technologies, which each typically touch only one such aspect. By serving multiple aspects of Open Science Theory at once, the Open Science Framework (OSF) serves as an exemplar technology. As such it illustrates how Open Science Theory can inform and expand cognitive and behavioral dynamics in teams at multiple levels in a single tool. Methodology: This concept paper provides a theoretical rationale for recommendations for exploring the connections between an open science paradigm and the dynamics of team communication. As such theory and evidence have been culled to initiate a synthesis of the nascent literature, current practice and theory. Contribution: This paper aims to illuminate the shared goals between open science and the study of teams by focusing on science team activities (data management, methods, algorithms, and outputs) as focal objects for further combined study. Findings: Team dynamics and characteristics that will affect successful human/machine assisted interactions through mediators of workflow culture, attitudes about ownership of knowledge, readiness to share openly, shifts from group-driven to user-driven functionality, group-organizing to self-organizing structures, and the development of trust as teams regulate between traditional and open science dissemination. Recommendations for Practitioners: Participation in open science practices through machine-assisted technologies in team projects/scholarship should be encouraged. Recommendation for Researchers: The information provided highlights areas in need of further study in team science as well as new primary sources of material in the study of teams utilizing machine-assisted methods in their work. Impact on Society: As researchers take on more complex social problems, new technology and open science practices can complement the work of diverse stakeholders while also providing opportunities to broaden impact and intensify scholarly contributions. Future Research: Future investigation into the cognitive and behavioral research conducted with teams that employ machine-assisted technologies in their workflows would offer researchers the opportunity to understand better the relationships between intelligent machines and science teams’ impacts on their communities as well as the necessary paradigmatic shifts inherent when utilizing these technologies.

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The effect of service employees’ technology readiness on technology acceptance

Cited by 497 publications

References 36 publications

Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

Technology readiness in a B2B online retail context: An examination of antecedents and outcomes

Shifting Paradigms in Information Flow: An Open Science Framework (OSF) for Knowledge Sharing Teams

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