“…MST has been used to study virtual world collaboration systems and email (Hassell and Limayem, 2010), text and audio calls (Tang et al ., 2013), MST training and group effectiveness (Lam, 2016), email and voice mail/phone (Anders et al ., 2020), government social media services (Park et al ., 2016), Wikis (He and Yang, 2016), media choice (face-to-face and email) in the negotiation (Geiger and Laubert, 2018), Twitter (Son et al ., 2019), mobile messenger applications (Park and Lee, 2019), asynchronous (telephone) and synchronous channels during natural disasters (Diwanji et al ., 2020), social mindtools (Huang, 2020), and patient training and education (Kashian and Walther, 2020). MST has not been investigated in the context of VC apps.…”