The Effect of Relational Satisfaction and Media Synchronicity on Attributions in Computer-Mediated Conflict

Kashian, Nicole; Walther, Joseph B.

doi:10.1177/0093650218789581

Cited by 6 publications

(4 citation statements)

References 46 publications

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“…This approach parallels the essential hypothesis of “electronic word of mouth” (eWOM) research: Individuals forward mass‐communicated messages to others appended with comments they tailor to the recipients' personalities, which may be more persuasive than if the original message appeared without comments (see for review Flanagin, ). Affective dimensions of relationships also matter: Relational partners in dissatisfying relationships interpret and attribute electronic messages differently than do harmonious relationship partners (e.g., Kashian, ). An online comment from one relationship partner may affect a receiver positively, whereas the same messages from a different relational source may garner reactance; not all relationship partners have the same influence.…”

Section: Metaconstructsmentioning

confidence: 99%

The Merger of Mass and Interpersonal Communication via New Media: Integrating Metaconstructs

Walther

2017

Hum Commun Res

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The convergence of mass and interpersonal communication requires integration of underlying processes, or theoretical metaconstructs, that originated in formerly separate research domains. Several previous efforts to integrate mass and interpersonal communication fell short in this regard, and correspondent empirical work provides limited explanations. The article nominates 9 metaconstructs: distribution capacity, message persistence, audience, channels and cues, relationships, temporality, interactivity and mutual influence, message characteristics, and social goals. It suggests how these metaconstructs, in manifestations afforded by new media, can affect communication in important ways, with examples of studies that benefited from their inclusion. Consideration and integration of these metaconstructs, in individual studies or in streams of research, can expand the explanatory power and precision of research involving new media.

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Section: Metaconstructsmentioning

confidence: 99%

The Merger of Mass and Interpersonal Communication via New Media: Integrating Metaconstructs

Walther

2017

Hum Commun Res

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“…MST has been used to study virtual world collaboration systems and email (Hassell and Limayem, 2010), text and audio calls (Tang et al ., 2013), MST training and group effectiveness (Lam, 2016), email and voice mail/phone (Anders et al ., 2020), government social media services (Park et al ., 2016), Wikis (He and Yang, 2016), media choice (face-to-face and email) in the negotiation (Geiger and Laubert, 2018), Twitter (Son et al ., 2019), mobile messenger applications (Park and Lee, 2019), asynchronous (telephone) and synchronous channels during natural disasters (Diwanji et al ., 2020), social mindtools (Huang, 2020), and patient training and education (Kashian and Walther, 2020). MST has not been investigated in the context of VC apps.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Investigating the effect of media synchronicity in professional use of video conferencing applications

Thomas

Sandhu

Oliveira

et al. 2023

INTR

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PurposeThis research aims to gain a holistic understanding of how video conferencing (VC) apps' media characteristics influence individuals' perceptions of VC apps and, ultimately, their use and continued use in professional settings.Design/methodology/approachA conceptual research model is developed by integrating constructs from media synchronicity theory (MST), social presence theory and the unified theory of acceptance and use of technology (UTAUT2) model, as well as ubiquity, technicality and perceived fees. Structural equation modeling (SEM) is used to empirically test the conceptual model using data collected from 252 working professionals from the European Union.FindingsThe results reveal that while performance expectancy (PE) and facilitating conditions (FC) are fundamental to VC app use, these factors alone do not explain the use and continuing use of VC apps in the professional context. Media characteristics that include synchronicity, social presence, and ubiquity are equally crucial to professionals using VC apps. It also confirms the moderating effect of convergence on the relationship between synchronicity and PE and the moderating effect of technicality and perceived fees on the relationship between ubiquity and FC.Originality/valueFor researchers, the study offers insights into the extent to which technological and socially derived characteristics of VC apps influence the routine tasks undertaken by professionals in virtual work settings. For practitioners, recommendations pivotal to the use of VC apps are presented to promote higher acceptance and improved well-being of the professional workforce.

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“…Similarly, individuals who use primarily FtF communication in couple conflict report a negative relationship between flooding and effective conflict communication, but this relationship is not significant for individuals who use primarily mediated communication, suggesting mediated communication might buffer the negative effect of flooding on conflict communication (Kashian, 2019). Experimental research shows that satisfied individuals make relationally enhancing attributions for their partners’ conflict behavior when they use asynchronous communication, but not synchronous communication (Kashian and Walther, 2020).…”

Section: The Impact Of Channel On Negative Spillover and Crossovermentioning

confidence: 99%

The impact of media use on the spillover and crossover effect of couple conflict

Kashian

2021

New Media & Society

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This 5-day daily diary study examined the influence of media use on the spillover and crossover effect of couple conflict among married and dating couples. Couples aged 18–38 years recorded their daily overload, negative mood, couple conflict, media use, flooding, and satisfaction. The results showed negative spillover and crossover effects: individuals reported more negative moods and couple conflict in response to their own and their partners’ increase in daily overload. Following media synchronicity theory, the more synchronous media couples used in conflict, the more they resolved the conflict. In addition, the more couples segmented their channels, the less they flooded and the more they resolved the conflict. The results suggest that dating and married couples might benefit from managing conflict associated with spillover and crossover effects using synchronous channels that are segmented.

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The Effect of Relational Satisfaction and Media Synchronicity on Attributions in Computer-Mediated Conflict

Cited by 6 publications

References 46 publications

The Merger of Mass and Interpersonal Communication via New Media: Integrating Metaconstructs

The Merger of Mass and Interpersonal Communication via New Media: Integrating Metaconstructs

Investigating the effect of media synchronicity in professional use of video conferencing applications

The impact of media use on the spillover and crossover effect of couple conflict

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