The Effect of Positive Psychological Capital on Interpersonal Communication Ability and Turnover Intention of Beauty Workers

Abstract

This study verifies the effect of positive psychological capital on interpersonal communication ability and turnover intention. By verifying that job improvement and fulfillment through interpersonal communication ability lower turnover intention and basic data necessary for efficient and effective operation of human resource management. The purpose is to present A survey was conducted targeting beauty workers, and a total of 305 copies were used as the final analysis data. The collected data were subjected to frequency analysis, factor analysis, reliability analysis, and multiple regression analysis using SPSS 24.0. As a result of the analysis, positive psychological capital has three dimensions of self-efficacy, hope, and optimism, interpersonal communication ability has two dimensions of understanding and reliability, and turnover intention has a single dimension. The effect of positive psychological capital on interpersonal communication ability had a positive effect, and the effect of positive psychological capital and turnover intention showed a negative effect. The conclusion from the results of this study is that it is important to form a sense of unity with the organization so that the goals and vision of the organization can be shared in the same direction as the goals of the employees. needs to be developed. It is necessary to create a culture that respects and understands positive communication methods and opinions among members by utilizing emotional education programs, and improves organizational performance by satisfying individual professional growth and development through consultation with senior mentors and technical training. It is presumed that it can be done. In relation to this study, suggestions for follow-up studies are as follows. A study on the influence of current leadership, which is being emphasized by positive psychological capital, on communication and behavioral intention is also considered to be a meaningful study.