The Effect of Organizational Resources, Work Involvement on Employee Performance and Customer Loyalty With the Role of Service Climate
Ach Faikul Umam,
Annas Dzulfikar,
Ruby Faisal Hermawan
et al.
Abstract:Quality human resources will basically be able to help the organization achieve its goals. Employees create a key element for organizations to achieve sustainable competitive advantage in today's dynamic and changing operating conditions. Every company wants its employees to have high loyalty and dedication to performance and the company, high loyalty can determine the company's progress and decline in the future. In addition to the need to increase employee loyalty, companies also need to create a conducive c… Show more
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