The effect of organizational, external, social, trust, information technology factors and knower's attitude on knowledge sharing: A case of financial service firm in South Africa

Abstract

This study aims at investigating the effect of organizational, trust, social, information technology, external factors and knower's attitude on knowledge sharing in a South African financial institution. The results shows that organizational, information technology, social, trust factors, and knower's attitude have a significance impact in knowledge sharing in an organization. The study implies that management should do more awareness regarding the value of knowledge sharing and they must also promote a knowledge creation and sharing culture, where employees trust each other to enable them to share their knowledge and build teams with common business goals. Management should also consider making it mandatory for knowledge sharing as part of the employees balance scorecards where knowledge sharing is linked to performance appraisals.