The Effect of Organizational Commitment and Work Culture on Civil Servants Public Service Performance in Tomohon’s District Office

Rumambi, Sisca; Masengi, Evi Elvira; Bogar, Wilson

doi:10.46799/jss.v3i2.320

Cited by 3 publications

(3 citation statements)

References 6 publications

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“…The ethical qualities and working style of civil servants should be regularly trained. Public administration agencies should pay attention to well-implementing solutions to organize training in civil service ethics for civil servants (Rumambi et al, 2022). In addition, local authorities should develop a system to collect comments from the people.…”

Section: Checking Hypothesismentioning

confidence: 99%

Citizens' Satisfaction With the Service Quality of Khmer Civil Servants in the Mekong Delta, Vietnam

TUAN,

LE,

et al. 2023

GTG

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Civil servants are part of the human resources of the public sector. The contingent of civil servants is an essential component of human social resources whose contributions always play a significant role in the overall socio-economic development achievements of the country and the locality. In this study, the research paradigm “citizen satisfaction with the service quality of Khmer civil servants” was used and converted with “the SERVPERF model.” Research data were collected from survey results by questionnaires from 596 citizens in the Mekong Delta, Vietnam. SPSS 20 and AMOS 24 software are used to analyze and evaluate the scale. The results of the research structure show that there are six factors affecting citizen satisfaction with the service quality of Khmer civil servants in the Mekong Delta, Vietnam, including competency, professional qualifications, profession, sense of responsibility and coordination in performing tasks, ethical qualities, working style; sense of organization and discipline; citizen service attitude; progress and results of task performance. From the research findings, the discussion proposes implications for public policy management to improve citizen satisfaction with the service quality of Khmer civil servants in the Mekong Delta, Vietnam.

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Section: Checking Hypothesismentioning

confidence: 99%

Citizens' Satisfaction With the Service Quality of Khmer Civil Servants in the Mekong Delta, Vietnam

TUAN,

LE,

et al. 2023

GTG

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“…The empathy aspect involves the ministry worker's ability to listen carefully and understand each individual's unique needs. In an administrative context, each citizen may have different situations or constraints, and the officer's ability to understand this can help them provide more precise and meaningful solutions (Rumambi et al, 2022).…”

Section: Empathy Aspectmentioning

confidence: 99%

Transformation of Inspirational Population Administration Services in Biringkanaya District

Djohar,

I Mutia Shadat,

Junita Sulanjari

et al. 2023

j. il.adm.publik.

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This research aims to analyze the factors that affect the quality of public services in population administration in Kecamatan Biringkanaya. The study uses a qualitative approach with a case study design. Data were collected through in-depth interviews with key informants and document analysis. The results show that the quality of public services in population administration is influenced by various factors, including human resources, facilities and infrastructure, and regulations. The study also found that local governments have implemented several strategies to improve the quality of public services, such as recruitment and training of qualified human resources, improvement of facilities and infrastructure, and simplification of regulations. In conclusion, this research suggests that local governments need to continue their efforts to improve the quality of public services in population administration by addressing the complex factors that affect it

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“…The author collects company performance data for the period 2019, 2020, and 2021 which is presented in graphical form in Figure 1. In a previous study conducted by (Rumambi, Masengi, and Bogar 2022); (Pratama, Sulaiman, and Soegiyanto 2021) regarding the analysis of factors that affect employee performance at the health office of East Kutai Regency, it is stated that the variables that affect employee performance include compensation, competence, work motivation, work discipline, environment.…”

Section: Introductionmentioning

confidence: 99%

Effect of Work Environment and Compensation on Employee Performance with Job Satisfaction as a Mediation Variable

Indripriarko,

Aima

2022

jrssem

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This study aims to examine and analyze whether the work environment has an influence on job satisfaction, compensation has an influence on job satisfaction, the work environment has an influence on employee performance, compensation has an influence on employee performance, job satisfaction has an influence on employee performance, work environment and compensation simultaneously has an influence on employee performance, work environment, compensation, and job satisfaction simultaneously has an influence on employee performance, job satisfaction has an influence on mediating the work environment on employee performance, and job satisfaction has an influence on mediating compensation on employee performance. The population of this study was employees of an electronic component manufacturing company in Cikarang, with a total sample of 222 people. The data analysis method used SEM-PLS. The results of this study are the work environment has a significant positive effect on job satisfaction, compensation has a positive and significant effect on job satisfaction, the work environment has a positive and significant effect on employee performance, compensation has a positive and significant effect on employee performance, job satisfaction has a positive and significant effect on employee performance. Employee Performance, Work Environment, and Compensation have a positive effect on Job Satisfaction, Work Environment, Compensation, and Job Satisfaction simultaneously have a significant positive effect on Employee Performance, Job Satisfaction mediates Work Environment on Employee Performance, Job Satisfaction mediates Compensation on Employee Performance

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The Effect of Organizational Commitment and Work Culture on Civil Servants Public Service Performance in Tomohon’s District Office

Cited by 3 publications

References 6 publications

Citizens' Satisfaction With the Service Quality of Khmer Civil Servants in the Mekong Delta, Vietnam

Citizens' Satisfaction With the Service Quality of Khmer Civil Servants in the Mekong Delta, Vietnam

Transformation of Inspirational Population Administration Services in Biringkanaya District

Effect of Work Environment and Compensation on Employee Performance with Job Satisfaction as a Mediation Variable

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