The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry

Abstract

<strong>Banks have changed from paper-based banking solutions provider to the latest of the technologies like mobile banking. Adoption of mobile-banking has received more attention in recent years, because there are more phones than computers in the market. But, like in any emerging technology, there exist barriers to the adoption of mobile banking services. This study will attempt to technically address these largely unfounded factors while helping to lay a roadmap for proper implementation of mobile banking technology in the Jordanian banking industry. The study found that Supportive Access factor of mobile banking is associated with the user satisfaction related to mobile banking. </strong>

RETRACTED ARTICLE: Integration of Healthcare 4.0 and blockchain into secure cloud-based electronic health records systems

“…As observed in the figures, it noticed that in blockchain the information does not keep at a central point like the conventional security methods (Hasan and Alhayani 2021;Yahya et al 2021; Abu-Rumman 2021; Abu-Rumman et al 2021). The multiple copies of similar data are stored in various locations and on various devices, and hence it is called distributed technology (Aldiabat et al 2018(Aldiabat et al , 2019. As the multiple copies of the same data available, the loss of any single point of storage does not affect the security of the original data (Rashid et al 2021;Chen et al 2019).…”

RETRACTED ARTICLE: 5G standards for the Industry 4.0 enabled communication systems using artificial intelligence: perspective of smart healthcare system

“…Youssef et al ( 2017 ) have proposed new resource distribution methods that permit the coupling of NOMA with MIMO frameworks (Aldiabat et al 2018 , 2019 ). As in most downlink NOMA frameworks, the relative decency (PF) scheduler is utilized.…”

“…As the BS and RU have multiple reception apparatuses, thusly they think about (1) beamforming and (2) arbitrary receiving wire choice methodologies at the BS and RU. Youssef et al (2017) have proposed new resource distribution methods that permit the coupling of NOMA with MIMO frameworks (Aldiabat et al 2018(Aldiabat et al , 2019. As in most downlink NOMA frameworks, the relative decency (PF) scheduler is utilized.…”

Case Study: The Acceptance of XYZ Bank’s Mobile Banking Application Using Technology Acceptance Model (TAM)

“…People can access bank service, not only limited to balance check and payment, but customer can also apply for credit, transfer between accounts and other dynamic transaction through mobile banking application. The customer ought to go to branch, service post, or ATM unit, but it has developed further that customer can access those banking service through application from any location and at any time (Aldiabat et al, 2019;Jayawarsa et al, 2021). This was once mentioned by Rizal and Munawir (2017) that mobile banking application is suitable for professional, regarding their busy and tight schedule.…”