The Effect of Financial Technology (Fin-Tech) on Customer Satisfaction Level (A Case Study on SMEs)

Hutapea, Riauli Susilawaty

doi:10.2991/aer.k.201221.107

Cited by 6 publications

(7 citation statements)

References 5 publications

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“…The Internet in financial services will advance customer faithfulness (Amin, 2016). The digitization process has a decent touch for user interaction (Hutapea, 2020).…”

Section: Review Of Relevant Literaturementioning

confidence: 99%

How does the Fintech services delivery affect customer satisfaction: A scenario of Jordanian banking sector

Alkhazaleh

Haddad

2021

Strategic Change

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“…The Internet in financial services will advance customer faithfulness (Amin, 2016). The digitization process has a decent touch for user interaction (Hutapea, 2020).…”

Section: Review Of Relevant Literaturementioning

confidence: 99%

How does the Fintech services delivery affect customer satisfaction: A scenario of Jordanian banking sector

Alkhazaleh

Haddad

2021

Strategic Change

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“…Online ISSN: 2974-3532 • Volume 2; January 1; 2024 Such financial innovations capable of producing models of new businesses, applications, or products under digitization umbrella which resulted in decent touch for user interaction and will advance client faithfulness ending by impacting financial institutions and markets. (Amin, M. 2016;Hutapea, 2020). Technology is really creating value in financial services.…”

Section: -Fintech and Value Creationmentioning

confidence: 99%

“…Interactions with such client s are increasingly more demanding because traditional service schemes can no longer be applied. (Hutapea 2020)…”

Section: -1 Challenges and Risks Due To Innovationmentioning

confidence: 99%

The Effects of Digital Transformation and Fintech on Banking Industry: Risks and Opportunities Perspectives

Samy Dabour,

Allber Fanos

2024

المجلة الأكاديمية للعلوم الإجتماعية

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The rise of Fintech in the past decade has received growing scholarly attention. This research surveys Fintech-related articles published in finance arena, providing a review of various theoretical frameworks used by previous research. Moreover, future research agendas in Fintech have been presented.To capture the studies investigating Fintech adoption, this research employs each of financial technology, mobile payment, digital payment, crowdfunding, p2p lending, and digital investment. In addition, we have presened opportunities and challenges facing banking industry under such innovative Fintech products and services, supported by some scenarios for banks, regulators and FinTech operators.

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“…Based on the research by Sapian and Ismail [70] the use of cashless transactions has an impact on the performance of the payment system by enhancing the digital payment rate and increasing economic growth. The results of Hutapea's research on financial technology demonstrated that, by implementing a financial technology information system, business actors can obtain positive benefits for their business progress and customer satisfaction [71]. Through research findings, Owuso and Jaja [72] have shown that there exists a strong relationship between e-payment services and supply chain performance, especially in terms of the factors of delivery reliability and lead time in companies.…”

Section: Influence Of E-payment On Msme Performancementioning

confidence: 99%

The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia

Kilay

Simamora

Putra

2022

Journal of Open Innovation: Technology, Market, and Complexity

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The digitalization of micro, small, and medium enterprises (MSMEs) is important, considering the many associated benefits. Indonesia, through the government’s direction, has begun to develop digitalization through the introduction of e-payment and e-commerce services into MSME supply chains, but many challenges are still encountered. In this research, we measured the influence of the use of e-payment and e-commerce services on MSME supply chain performance, as well as suggesting open innovations and solutions to accelerate the digitization of MSMEs. We collected data from 164 MSMEs in Indonesia, then conducted multiple linear regression analysis, descriptive analysis of research indicators, and interviews and discussions with research experts. The results demonstrate that there exists a positive and significant influence of both e-payment and e-commerce service variables on the performance of MSME supply chains in Indonesia. We determine ten research indicators with low values, which thus pose an obstacle to the digitization of MSMEs, and their implications, in order of open innovation and solutions, are presented in order to assist MSME actors, the government, and related institutions in accelerating the digitalization of MSMEs in Indonesia.

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The Effect of Financial Technology (Fin-Tech) on Customer Satisfaction Level (A Case Study on SMEs)

Cited by 6 publications

References 5 publications

How does the Fintech services delivery affect customer satisfaction: A scenario of Jordanian banking sector

How does the Fintech services delivery affect customer satisfaction: A scenario of Jordanian banking sector

The Effects of Digital Transformation and Fintech on Banking Industry: Risks and Opportunities Perspectives

The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia

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