“…Time and access barriers to outpatient care, such as appointment availability, inconvenient office hours, underinsurance, infrastructure barriers (eg, waiting times and lack of diagnostic capabilities of primary care offices), and prevailing social needs (eg, housing and food instability), are commonly cited reasons for nonemergent presentations to EDs even among insured individuals. 4,5,9,10,25,33 The high rates of ED visits for not-emergent conditions also raise concerns about the quality of care that some patients receive in primary care and outpatient settings. Dissatisfaction with primary care professionals, language barriers and unclear instructions, physician referrals to the ED, convenient operating hours, and the need for a second opinion are additional factors that predispose ED use.…”