The effect of communication skills training on patient outcomes in cancer care: a systematic review of the literature

Uitterhoeve, Ruud; Bensing, J.M.; Grol, Richard; Demulder, P.H.; Achterberg, Theo van

doi:10.1111/j.1365-2354.2009.01082.x

Cited by 152 publications

(111 citation statements)

References 91 publications

(250 reference statements)

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“…To achieve that, trainers may use role playing exercises with increased degrees of complexity, debrief residents at each step of these role-plays and teach residents specific skills to deal with difficulties met at each of these steps. This would be interesting areas to address in future research designed to improve communication skills training efficacy [51,52].…”

Section: Practice Implicationsmentioning

confidence: 99%

The effect of communication skills training on residents’ physiological arousal in a breaking bad news simulated task

Meunier

Merckaert

Libert

et al. 2013

Patient Education and Counseling

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Section: Practice Implicationsmentioning

confidence: 99%

The effect of communication skills training on residents’ physiological arousal in a breaking bad news simulated task

Meunier

Merckaert

Libert

et al. 2013

Patient Education and Counseling

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“…A great deal of research has been conducted regarding the impact of the social and attitudinal environment on conversations, and more specifically the personal skills required to communicate effectively with clients in conversations. [12][13][14] Less attention has been paid to the impact of the physical environment on conversations in general and in particular to the quality of conversations between people who are communication vulnerable and health-care professionals. The physical environment has an influence on people's abilities to participate and engage in activities.…”

Section: Introductionmentioning

confidence: 99%

The role of the physical environment in conversations between people who are communication vulnerable and health-care professionals: a scoping review

Stans

Dalemans

Witte

et al. 2016

Disability and Rehabilitation

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Purpose: The role of the physical environment in communication between health-care professionals and persons with communication problems is a neglected area. This study provides an overview of factors in the physical environment that play a role in communication during conversations between people who are communication vulnerable and health-care professionals. Method: A scoping review was conducted using the methodological framework of Arksey and O'Malley. The PubMed, PsycINFO, CINAHL and Cochrane Library databases were screened, and a descriptive and thematic analysis was completed. Results: Sixteen publications were included. Six factors in the physical environment play a role in conversations between people who are communication vulnerable and health-care professionals: (1) lighting, (2) acoustic environment, (3) humidity and temperature, (4) setting and furniture placement, (5) written information, and (6) availability of augmentative and alternative communication (AAC) tools. These factors indicated barriers and strategies related to the quality of these conversations. Conclusions: Relatively small and simple strategies to adjust the physical environment (such as adequate lighting, quiet environment, providing pen and paper) can support people who are communication vulnerable to be more involved in conversations. It is recommended that health-care professionals have an overall awareness of the potential influence of environmental elements on conversations. ä IMPLICATIONS FOR REHABILITATIONThe physical environment is an important feature in the success or disturbance of communication. Small adjustments to the physical environment in rehabilitation can contribute to a communicationfriendly environment for conversations with people who are communication vulnerable. Professionals should consider adjustments with regard to the following factors in the physical environment during conversations with people who are communication vulnerable: lighting, acoustic environment, humidity and temperature, setting and furniture placement, written information, and availability of AAC (augmentative and alternative communication tools). ARTICLE HISTORY

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“…In the present study, the aim of the training performed was not to change the service organization that was already established but in order to maintain and improve communication skills, the advantages of organizational support should be considered [3,31].…”

Section: Discussionmentioning

confidence: 99%

Is it possible to improve communication around radiotherapy delivery: A randomized study to assess the efficacy of team training?

Liénard

Razavi

Gibon

et al. 2016

Radiotherapy and Oncology

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a b s t r a c tBackground and purpose: The aim of this study was to assess the efficacy of a 38-h communication skills training program designed for multidisciplinary radiotherapy teams. Materials and methods: Four radiotherapy teams were randomly assigned to a training program or to a waiting list. Assessments were scheduled at baseline (T1) and then after the training was completed or four months later (T2), respectively. Communication around radiotherapy delivery was assessed based on audio recordings of the first and last radiotherapy sessions in order to assess team members' communication skills and the expression of concerns by breast cancer patients (analyzed with content analysis software LaComm). Results: 198 radiotherapy sessions were recorded. During the first radiotherapy sessions, members of the trained teams exhibited more assessment skills (p = 0.048), provided more setting information (p < 0.001), and used more social words (p = 0.019) compared to the members of the untrained teams. During the last radiotherapy session, members of the trained teams used more assessment skills (p = 0.004) and patients interacting with members of the trained teams expressed more sadness words (p = 0.023). Conclusion: Training of multidisciplinary teams has the potential to transfer skills that affect the short exchanges that take place around radiotherapy delivery.

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The effect of communication skills training on patient outcomes in cancer care: a systematic review of the literature

Cited by 152 publications

References 91 publications

The effect of communication skills training on residents’ physiological arousal in a breaking bad news simulated task

The effect of communication skills training on residents’ physiological arousal in a breaking bad news simulated task

The role of the physical environment in conversations between people who are communication vulnerable and health-care professionals: a scoping review

Is it possible to improve communication around radiotherapy delivery: A randomized study to assess the efficacy of team training?

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