The Effect of Applying Knowledge Management in Hotels on Hotel Performance and Hotel Innovation

Abstract

Knowledge management is becoming increasingly important in light of the major challenges that organizations face, and this is reinforced by the increasing importance of cognitive objectives that focus on knowledge management, leading to enhanced productivity, efficiency and effectiveness in organizations. The research investigates the effect of applying KM on the performance and innovation practices in five-star hotels. The questionnaire forms were distributed to five-star hotels in Luxor and Aswan cities, where 240 were distributed with 20 forms per hotel, of which about 200 were valid, 83.0% valid for analysis by The Statistical Program for the Social Science (SPSS) version 16 was used to analyze the questionnaire among its many modules for statistical data analysis, including Shapiro-Wilk test of the normality, the mean, standard deviation, alpha Cronbach's test, Mannwhitney and the Kruskal-Wallis test, spearman correlation and simple linear regression. The findings showed that there is a significant relationship between knowledge management and hotel performance. Results also showed that there is a significant relationship between knowledge management and hotel innovation.