The effect factors of end-user task performance in a business environment: Focusing on computing competency

Yoon, Chui Young

doi:10.1016/j.chb.2009.06.008

Cited by 16 publications

(13 citation statements)

References 10 publications

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“…The few studies that have investigated the impact of user characteristics on task performance have focused primarily on technology-relevant capabilities, such as user competence (i.e., a user's technology expertise) (Marcolin et al 2000;Munro et al 1997), virtual competence (Wang and Haggerty 2011), end-user computing competency (Yoon 2009), and computer literacy (Goodhue 1995). While these technology-relevant user skills are certainly important facilitators of task performance, these abilities only represent one aspect of user capabilities.…”

Section: Introductionmentioning

confidence: 99%

The Compensatory Interaction Between User Capabilities and Technology Capabilities in Influencing Task Performance: An Empirical Assessment in Telemedicine Consultations

Serrano

Karahanna

2016

MISQ

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Extant individual-level information systems (IS) research that investigates task performance has primarily emphasized characteristics of the technology and task, rather than the user, in shaping performance outcomes. Given that both technology and people have inherent limitations, a worthwhile research pursuit is to examine how one might compensate for the limitations of the other in order to achieve successful system use outcomes. We propose a new conceptualization of user abilities, task-relevant user capabilities, and examine their compensatory effects with technology capabilities in shaping task-performance outcomes. We develop and examine this in the context of e-consultations (i.e., technology-mediated expert consultations). Specifically, we theorize the user capabilities of presentation (information giving) and elicitation (information seeking) as the task-relevant user capabilities in this context. Drawing upon the theory of compensatory adaptation, we propose that these user capabilities can also overcome the limitations of technology and result in successful task performance outcomes. We employ mixed methods (qualitative field study, survey field study, and a lab experiment) to develop and test our model within the context of telemedicine consultations, a form of e-consultations. Convergent findings across the studies suggest that both user capabilities and technology capabilities are important facilitators of task performance and that these capabilities interact in a compensatory manner. We discuss implications of our findings to theories examining technology-mediated expert consultations and, more broadly, to theories of system use outcomes.

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Section: Introductionmentioning

confidence: 99%

The Compensatory Interaction Between User Capabilities and Technology Capabilities in Influencing Task Performance: An Empirical Assessment in Telemedicine Consultations

Serrano

Karahanna

2016

MISQ

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“…However, research has cited the limited use or leveraging of IS to achieve effective outcomes (Sykes, Venkatesh, & Gosain, 2009). Although a relationship between computing competencies and task performance has previously been demonstrated (Yoon, 2009), IS user competency is not prevalent among business professionals for work-related tasks. For example , Jasperson, Carter, and Zmud (2005) suggest that "users employ quite narrow feature breadths, operate at low levels of feature use, and rarely initiate technology-or task-related extensions of the available features" (p. 526).…”

Section: Introductionmentioning

confidence: 99%

Information Systems User Competency: A Conceptual Foundation

Eschenbrenner¹,

Nah²

2014

CAIS

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Research has identified a variety of factors that influence people's intentions to use IS and their degree of IS use. However, what has not been well understood are the characteristics of competent IS users who are proficient in using IS and are able to achieve quality IS usage. Considering that improving IS users' abilities to more efficiently and effectively use IS has always been and remains a challenge, research that provides a comprehensive view of the characteristics associated with competent IS users is warranted. This paper addresses this research question by proposing a conceptual foundation for IS user competency. Based on social cognitive theory, this research also proposes an overarching framework for IS user competency that can serve as a theoretical foundation for future research in this domain.

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“…We argue that in the practice of public procurement, users play a crucial role because it is their demand and request that trigger the process and their knowledge is a capacity that cannot be ignored. Therefore, user's prior knowledge is added as the sixth sub-construct of absorptive capacity [26,44]. The current study modifies the scale from the traditional Likert scale to a matrix, where respondents were asked to match the stages of assimilation (i.e.…”

Section: Methodsmentioning

confidence: 99%

The Association between Institutional Absorptive Capacity, Electronic Procurement Assimilation and Procurement Process in Public Sector Organizations

Frimpong¹,

Andoh‐Baidoo

Asamoah

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Public sector organizations face challenges with their procurement processes. Electronic mode of public procurement enables governments and organizations to achieve efficient and effective tendering information processing, leading to transparency and fairness in the bidding process. However, little is known on the drivers of electronic procurement assimilation in the public sector. The study examines the influence of absorptive capacity on the assimilation of electronic procurement and subsequent effect on the procurement process in the public sector. In addition, the study explores the mediating role of electronic procurement assimilation on the relationship between institutional absorptive capacity and the procurement process. Structural equation modelling was used to analyze 306 useable data from public sector organizations in Ghana where public procurement laws demand efficient and effective procurement processes. We found support for all the four hypotheses. We offer theoretical and managerial implications.

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The effect factors of end-user task performance in a business environment: Focusing on computing competency

Cited by 16 publications

References 10 publications

The Compensatory Interaction Between User Capabilities and Technology Capabilities in Influencing Task Performance: An Empirical Assessment in Telemedicine Consultations

The Compensatory Interaction Between User Capabilities and Technology Capabilities in Influencing Task Performance: An Empirical Assessment in Telemedicine Consultations

Information Systems User Competency: A Conceptual Foundation

The Association between Institutional Absorptive Capacity, Electronic Procurement Assimilation and Procurement Process in Public Sector Organizations

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