The economic value of social capital

Postelnicu, Lumimnita; Hermes, Niels

doi:10.1108/ijse-03-2017-0104

Cited by 10 publications

(8 citation statements)

References 36 publications

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“…Specific variables, indicators, item names, and the descriptive statistical analysis results were shown in Table 2. The social capital that individuals can use in social relations was measured by applying the method proposed by Postelnicu and Hermes (2018). Social support, formal social networks (social participation), and informal social networks (social communication) are considered indicators for measuring individual social networks.…”

Section: Variable Settingmentioning

confidence: 99%

Effects of social capital, risk perception and awareness on environmental protection behavior

Song

Shang

et al. 2021

Ecosyst Health Sustain

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Environmental protection is an essential issue for sustainable development, and its execution power mainly comes from individual environmental protection behavior. This study investigates the resident environmental protection behaviors and influencing factors in the ecologically fragile areas of western China based on a total of 1062 households by adopting the participatory assessment method. Then, this study used the structural equation model to empirically analyze the impact of social capital, environmental risk perception, and environmental awareness on residents' environmental protection behavior. The results showed that environmental awareness is the basis for practicing environmental protection behavior, consistent with the existing research; social capital has a significant impact on residents' environmental protection behavior, with an impact coefficient of 0.347. Hence, environmental risk perception has an indirect influence on environmental protection behavior through environmental awareness. Besides, compared with urban residents, rural residents' environmental awareness and social capital have a stronger role in environmental protection behavior. The study clarified the influence path of residents' environmental protection behavior, thus effectively providing a decision-making basis for the government to guide residents in the environmental governance system.

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Section: Variable Settingmentioning

confidence: 99%

Effects of social capital, risk perception and awareness on environmental protection behavior

Song

Shang

et al. 2021

Ecosyst Health Sustain

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“…erefore, the social networks linked entrepreneurs are likely to affect the strategies adopted by corporations. For example, Postelnicu and Hermes [19] found the success of a large part of the loan between corporations and financial institutions depends on interactions and information derived from mutual social networks, especially for those microfinance institutions. Hasan et al [20] ascertained that the density of social networks in the U.S. is positively associated with innovation of corporations.…”

Section: Social Network Of Entrepreneursmentioning

confidence: 99%

“…In the perspective of corporate risk, numerous previous studies documented that the entrepreneurs' social network may probably induce uncertainty and change risks faced by corporations [9]. Most scholars believe that social networks essentially provide entrepreneurs an informal insurance which can significantly motivate them to adopt more aggressive and risky investment strategies [19,34,35]. Brass and Burkhardt [36,37] and Hoi et al [38] empirically examined the behavior of corporate headquarters and argued that the perceived power of entrepreneurs is enhanced with increasing of their embeddedness of social networks and subsequently impels entrepreneurs take more risk in their investment.…”

Section: Social Network Of Entrepreneursmentioning

confidence: 99%

Entrepreneurs’ Social Network and Corporate Risk Contagion: A Dynamic Evaluation and Simulation Approach

Yang

Qian

2020

Complexity

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Interactions of entrepreneurs through social networks provide an available path for corporate risk contagions. However, the issue how entrepreneurs’ social networks influence on corporate risk contagion is still received limited attention from scholars. In this study, a framework is proposed to describe entrepreneurs’ interaction and corporate value creation. The main results of multiagent simulations indicate the following. First, either weak ties or strong connections of social networks can enhance density of corporate risk contagion. However, only strong connections can be moderated by entrepreneurs’ risk preference. Second, weak ties improve risk exposure of individual corporations, while strong connections may probably decrease systematical risk of the market. Third, weak ties are important for mature corporations to achieve business success. However, for startups, strong connections are more valuable to maintain. The findings of this study not only provide theoretical support from some widely accepted economic phenomenon but also provide explanations for conflicting results from some previous literatures.

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“…As mentioned earlier, this study considers social capital in customer and service firm employee relations rather than service firm and customer relations like brand attachment and loyalty. Moreover, social capital has been considered in economic value (Postelnicu and Hermes, 2018), firm growth (Habersetzer et al , 2018), innovation (Thompson, 2018) and strategic planning (Soulard et al , 2018). Recently, the concept of social capital started to gain importance in service marketing, particularly in peer-to-peer service exchange (Yuan et al , 2018), loyalty (Jones and Taylor, 2012), loan expansion and quality in banks, and service recovery in banks (Muhammad et al , 2017).…”

Section: Literature Review and Hypothesis Formulationmentioning

confidence: 99%

Do service firm employee and customer relations matter for customer forgiveness in service recovery?

Muhammad

Gul-e-Rana

2019

APJML

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Purpose Customer forgiveness is gaining importance in service recovery. This study debates that service firm employees and the customers’ relations are supportive resources for the customer while deciding for forgiveness. Accordingly, the purpose of this paper is to test the effects of structural, relational and cognitive social capital on customer forgiveness and thereof the effects of customer forgiveness on negative word of mouth and repatronage intentions. Design/methodology/approach Partial least squares–structural equation modeling was employed to test the hypothesized relations on usable data from 428 banking customers who registered their complaint recently. Findings Results show that structural, relational and cognitive social capital explained a unique variance in customer forgiveness with significant positive influence, whereas customer forgiveness has a significant positive effect on repatronage intentions and a significant negative influence on negative word of mouth. Originality/value Customer forgiveness is a convincing idea in service recovery. This study proposed and empirically verified that social capital in relations of service firm employee and customer relations is important for customer forgiveness to minimize negative word of mouth and enhance repatronage intentions.

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The economic value of social capital

Cited by 10 publications

References 36 publications

Effects of social capital, risk perception and awareness on environmental protection behavior

Effects of social capital, risk perception and awareness on environmental protection behavior

Entrepreneurs’ Social Network and Corporate Risk Contagion: A Dynamic Evaluation and Simulation Approach

Do service firm employee and customer relations matter for customer forgiveness in service recovery?

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