The E-govqual and Importance Performance Analysis (IPA) Models Analysis: Review a Web Service Quality of E-government
Y. Yuhefizar,
Devi Utami,
Josephine Sudiman
Abstract:The e-government web portal serves as a crucial platform for providing information that can be easily and universally accessed. This serves as an intermediary between the municipal administration and the community, ultimately resulting in improved and streamlined public services. Several variables, including age and proficiency in using the integrated system, provide insights on how to gauge user satisfaction levels of the information system and its current users. The e-govqual and Importance Performance Analy… Show more
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