The dynamics of ICT adaptation and the productivity gaps across advanced nations

Kuusi, Tero

doi:10.1007/s11123-014-0422-y

Cited by 6 publications

(6 citation statements)

References 21 publications

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“…The same did not occur in the case of “low quality cost” construct, which we developed based on the work of Yang (2008). Finally, with regard to the development of measures related to the benefits and costs of the ICT axis, the lack of validated scales in previous studies prompted us to develop our own proposal based on a review of the literature (Perego et al , 2011; Richey et al , 2012; Nurmilaakso, 2014; Kuusi, 2015). Table IV shows the wording of the items used in the questionnaire.…”

Section: Methodsmentioning

confidence: 99%

“…In terms of the costs deriving from the implementation of ICTs in a relationship, we identify: the economic cost of using ICTs and the communication process itself (Thun, 2010; Nurmilaakso, 2014); the time cost related to the implementation and obsolescence of a technology (Xie et al , 2016); the adaptation cost, or the loss of experience in the use of a new technology (Kuusi, 2015); and, the incompatibility cost, or the impossibility of using a certain technology along the supply chain (Nurmilaakso, 2014).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

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Axes of relationship value between manufacturers and retailers

Ruiz-Martinez

Saura

Frasquet

2018

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Purpose-The purpose of this paper is to define the relationship strategy of manufacturers with their retail customers through the identification of axes for the creation of relationship value. Design/methodology/approach-A survey was carried out and 219 valid questionnaires were completed and returned by the purchasing managers of retail companies in the furniture sector. The model was estimated using the partial least squares approach. Findings-The results revealed three axes of value creation: the core axis, the information and communication technologies (ICTs) axis, and the access axis. These axes included the benefits and costs related to the product and the service provided, the ICTs of the manufacturing project, and the relationships with the sales personnel. Research limitations/implications-Due to the size of the sample, the authors were unable to analyse the potential unobserved heterogeneity of the sample. The authors would suggest that this aspect should be analysed in future research in order to attempt to segment clients. Practical implications-Seller support is the main element of value creation. The importance of the efforts made by management to strengthen the capacities of the field force may be highlighted. Originality/value-The main contribution of this study has been to increase the level of abstraction of the study of relationship value through the identification and modelling of its axes of creation for the under-researched retailers-suppliers relationship.

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Section: Methodsmentioning

confidence: 99%

Section: Theoretical Frameworkmentioning

confidence: 99%

Axes of relationship value between manufacturers and retailers

Ruiz-Martinez

Saura

Frasquet

2018

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“…The survey of Cardona et al (2013) finds that the majority of studies report a positive and significant impact of ICT on productivity; a similar effect is found by Lehr and Lichtenberg (1998) for federal agencies. Kuusi (2015), following a theoretical exposition, establishes a leader-follower relationship between US and EU-15 (using DEA techniques). Pieri, Vecchi and Venturini (2017) find that ICT has been effective in reducing inefficiency and in generating inter-industry spillovers (using a translog stochastic frontier).…”

Section: Literature Reviewmentioning

confidence: 99%

Total factor productivity, its components and drivers

2020

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We consider how the growth of total factor productivity (TFP) was affected by R&D, trade, information and communication technology, and catching-up for the period from 1990 to 2006. Our contributions are: Firstly, to decompose TFP growth into two distinct measures for catching-up and for innovation using the Malmquist index; secondly, to update related investigations. Summarizing our findings, catching-up effects are statistically important, whereas frontier shifts tend to be smaller with increasing distance to the frontier, and large differences exist and persist between sectors and countries.

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“…The most noteworthy core benefits include seller support (Harrison-Walker, 2012;Ulaga and Eggert, 2006a), order delivery (Kujala et al, 2013), product quality (Nguyen and Nguyen, 2011), customisation (Thrulogachantar and Zailani, 2011) and personnel training (Ulaga and Reinartz, 2011). The most noteworthy core sacrifices are ICT costs, or those costs deriving from investment in technology and adaptation to it in the B2B relationship (Kuusi, 2015;Nurmilaakso, 2014;Xie et al, 2016), and low quality cost, related to product or service defects (Cheah et al, 2011).…”

Section: Relationship Valuementioning

confidence: 99%

How to measure B2B relationship value to increase satisfaction and loyalty

Ruiz-Martinez

Frasquet

Saura

2019

JBIM

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Purpose The purpose of this paper is to analyse the dimensional structure of relationship value by comparing the results of one-dimensional versus multidimensional conceptualisation in the prediction of satisfaction and loyalty in a B2B context. Design/methodology/approach A survey was carried out and 219 responses were obtained from retail companies in the furniture sector in Spain. The model was estimated using the partial least squares (PLS) approach. Findings The results revealed that the multidimensional conceptualisation of relationship value explained satisfaction and loyalty levels to a greater extent than the one-dimensional conceptualisation. Research limitations/implications Given the complexity involved in conceptualising relationship value, its study needs to be expanded to encompass other contexts. Practical implications Manufacturers should focus their efforts on improving each of the axes of relationship value, to ensure the satisfaction and loyalty of their retail customers. Originality/value This study integrates and justifies the measurement of relationship value and its axes in the nomological structure with other relational constructs.

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The dynamics of ICT adaptation and the productivity gaps across advanced nations

Cited by 6 publications

References 21 publications

Axes of relationship value between manufacturers and retailers

Axes of relationship value between manufacturers and retailers

Total factor productivity, its components and drivers

How to measure B2B relationship value to increase satisfaction and loyalty

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