2009
DOI: 10.5465/amr.34.4.zok733
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The Dynamics of Action-Oriented Problem Solving: Linking Interpretation and Choice

Abstract: We offer a theory of action-oriented problem solving that links interpretation and choice, processes usually separated in the sensemaking literature and decisionmaking literature. Through an iterative, simulation-based process we developed a formal model. Three insights emerged: (1) action-oriented problem solving includes acting, interpreting, and cultivating diagnoses; (2) feedback among these processes opens and closes windows of adaptive problem solving; and (3) reinforcing feedback and confirmation bias, … Show more

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Cited by 88 publications
(131 citation statements)
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References 58 publications
(82 reference statements)
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“…By describing the above applications, we hope to provide some approaches to creating and developing countermeasures to fixation. Awareness has been proposed as a general strategy to improve problem solving in anaesthetic practice [3]. By enhancing awareness of problem solving patterns, such as fixation, practitioners can assess their own tendencies toward fixation and thus develop appropriate measures against it.…”
Section: Resultsmentioning
confidence: 99%
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“…By describing the above applications, we hope to provide some approaches to creating and developing countermeasures to fixation. Awareness has been proposed as a general strategy to improve problem solving in anaesthetic practice [3]. By enhancing awareness of problem solving patterns, such as fixation, practitioners can assess their own tendencies toward fixation and thus develop appropriate measures against it.…”
Section: Resultsmentioning
confidence: 99%
“…The latter is an example of someone learning from error -intubation in this patient will be very difficult or impossible. It is not the persistent failure from each attempt but the additional information that one gains from action-oriented problem solving that may lead to a solution [3]. The aim of this experiment was to examine the extent to which participants remembered the principle behind the cheap necklace problem solution and whether they could apply it to a new variant, the 4-4-2-2 variant (referring to the number of links in each of the four chains of the new problem; Fig.…”
Section: Implicationmentioning
confidence: 99%
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“…Engaging in problems helps leaders to reframe the context through questioning and this in turn triggers more productive conversations with their members in talking out (defining 'how') and talking through (discussing 'why') various underlying issues. Problem-driven conversations promote feedback loops and critical reflection that help both leaders and their members to delve deeper into the symptoms but at the same time maintain a broader perspective of the impact of these issues on the wider context of the organization (Rudolph et al, 2009).…”
Section: Leaders Could Potentially Be Asking: What Should Be Happeninmentioning
confidence: 99%
“…Action learning processes are constructed through the exchange of meaning based on dialogue, feedback and reflection and emerge into shared cognitions that situate learning. The processes involve acting, interpreting and cultivating diagnoses of problems confronted by individuals, teams or the organisation (Rudolph et al, 2009) as part of a sensemaking process (Weick, 1995).…”
Section: Relevance Of Action Learning To Management Development Hrm mentioning
confidence: 99%