The doctor, the patient and the world-wide web: how the internet is changing healthcare

Powell, John; Darvell, Marcia; Gray, James

doi:10.1258/jrsm.96.2.74

Cited by 128 publications

(40 citation statements)

References 16 publications

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“…Social gratification concerns the Internet as a communicative place that embraces social motivation. In the context of health care, Powell, Darvell, and Gray (2003) pointed out that consumers can use the Internet as (1) a resource for health information, (2) a medium for interaction with health professionals or other consumers, and (3) a tool for the delivery of health care. The first two factors are parallel to content gratification and social gratification, respectively.…”

Section: The Uses and Gratifications Theorymentioning

confidence: 99%

“…In addition, the Internet can also change health care delivery systems. Powell, Darvell, and Gray's (2003) taxonomy of consumer use of the Internet for health care management is discussed in detail in the next section.…”

Section: The Uses and Gratifications Theorymentioning

confidence: 99%

“…E-interactivity features make it possible for consumers to communicate with health professionals (Powell, Darvell, and Gray 2003). Online interaction between patients and doctors can save time and money and eventually lead to better patient satisfaction.…”

Section: Internet Use For Health Carementioning

confidence: 99%

“…Although health information search might be the most common motive for using the Internet for health care, consumers also use the Internet in other ways for health care. Powell, Darvell, and Gray (2003) pointed out that consumers use the Internet as (1) a resource for health information, (2) a medium for interaction with health professionals or other consumers, and (3) a tool for the delivery of health care. To date, however, most research on consumer use of the Internet for health care has focused on consumers' search for health information but does not focus much on the two other activities.…”

Section: Introductionmentioning

confidence: 99%

“…To date, however, most research on consumer use of the Internet for health care has focused on consumers' search for health information but does not focus much on the two other activities. This research has attempted to address the related literature deficiency by applying Powell, Darvell, and Gray's (2003) taxonomy to explore the various functions that the Internet performs in consumers' health care management. Furthermore, this research examined the factors affecting consumers' use of the Internet for each function, as drawn from the uses and gratifications theory.…”

Section: Introductionmentioning

confidence: 99%

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Consumer Use of the Internet for Health Management

Lee

2016

Journal of Consumer Health on the Internet

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Although health information search might be the most common motive that consumers have for using the Internet for healthcare, they also use the Internet for other purposes such as healthcare management. To date, most research on consumer use of the Internet for healthcare has focused on consumers' search for health information, while focusing less on other activities of consumers on the Internet. The purpose of this study was to examine how Internet-related characteristics (Internet experience and trust in the Internet) and individual-related traits (confidence in self healthcare and general health status) were associated with consumers' use of the Internet for different purposes, such as healthcare management. Using a subsample of the Health Information National Trends Survey (HINTS) 4 Cycle 3 data, ordered probit regressions were conducted to test the hypotheses. The results of the study further suggest useful implications for public health policy makers, marketers, and healthcare businesses in terms of factors to consider in the successful implementation of healthcare promotion and management in the computer-mediated environment of the Internet. ARTICLE HISTORY

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Section: The Uses and Gratifications Theorymentioning

confidence: 99%

Section: The Uses and Gratifications Theorymentioning

confidence: 99%

Section: Internet Use For Health Carementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Consumer Use of the Internet for Health Management

Lee

2016

Journal of Consumer Health on the Internet

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The characteristics and motivations of health answerers for sharing information, knowledge, and experiences in online environments

2011

J. Am. Soc. Inf. Sci.

174

163

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In Web 2.0 environments, people commonly share their knowledge and personal experiences with others, but little is known about their background characteristics and motivations. Thus, the current study examines some of the characteristics and motivations common among answerers, who produce health-related answers to questions asked by anonymous others in a social Q&A site, Yahoo! Answers. An online survey questionnaire was distributed to top and recent answerers to investigate their demographics, areas of health expertise, and other characteristics related to answering behaviors online. Also, 10 motivation factors are proposed and tested in the survey: enjoyment, efficacy, learning, personal gain, altruism, community interest, social engagement, empathy, reputation, and reciprocity. Findings show that altruism is the most influential motivation, while personal gain is the least. Enjoyment and efficacy are more influential than other social motivations, such as reputation or reciprocity, although there are some variations across different groups of answerers. Motivational factors among top answerers or health experts are further analyzed. The findings of this study have practical implications for promoting health answerers to share knowledge and experiences in social contexts. Furthermore, the study design of the current study can be used to examine motivations of answerers in other topic areas as well as other social contexts. IntroductionKaren Parles 1 was a patient with advanced lung cancer and a librarian who had been actively searching for information about her condition. Among a variety of the Internet sources, Received February 26, 2011; revised September 13, 2011; accepted September 15, 2011 1 Karen's story about her journey of information seeking and provision was told in an article published by a group of health care providers in the oncology department at Massachusetts General Hospital, based on an interview with Karen about her use of Internet sources (Penson, Benson, Parles, Chabner, & Lynch, 2002).© 2011 ASIS&T • Published online in Wiley Online Library (wileyonlinelibrary.com). DOI: 10.1002/asi.21676 an online cancer discussion group was the most valuable for her because she was able to immediately contact people in a similar or more advanced condition. The group participation eased her anxiety about the disease and enabled her to be more productive in receiving treatment. She used the online support group as a venue to share her experience and information, wrote a book to help other patients, and created a website called Lung Cancer Online. After an 11-year struggle, Karen died on February 16, 2009, but the Lung Cancer Online Foundation continues to run the website, which has been valuable resource for patients, their friends and families until now.Karen was a sophisticated searcher who knew how to find information. Furthermore, by nature, being a librarian, she was active in sharing information to help others. In the real world, perhaps only a few people can make such a remarkable contributio...

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More is better? Understanding the effects of online interactions on patients health anxiety

Deng,

Fan

et al. 2023

Asso for Info Science & Tech

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Online health platforms play an important role in chronic disease management. Patients participate in online health platforms to receive and provide health‐related support from each other. However, there remains a debate about whether the influence of social interaction on patient health anxiety is linearly positive. Based on uncertainty, information overload, and the theory of motivational information management, we develop and test a model considering a potential curvilinear relationship between social interaction and health anxiety, as well as a moderating effect of health literacy. We collect patient interaction data from an online health platform based on chronic disease management in China and use text mining and econometrics to test our hypotheses. Specifically, we find an inverted U‐shaped relationship between informational provision and health anxiety. Our results also show that information receipt and emotion provision have U‐shaped relationships with health anxiety. Interestingly, health literacy can effectively alleviate the U‐shaped relationship between information receipt and health anxiety. These findings not only provide new insights into the literature on online patient interactions but also provide decision support for patients and platform managers.

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The doctor, the patient and the world-wide web: how the internet is changing healthcare

Cited by 128 publications

References 16 publications

Consumer Use of the Internet for Health Management

Consumer Use of the Internet for Health Management

The characteristics and motivations of health answerers for sharing information, knowledge, and experiences in online environments

More is better? Understanding the effects of online interactions on patients health anxiety

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