The Disruption of the Pandemic in the use of Hospitality Establishments and Services in South Africa
Tshinakaho Nyathela-Sunday,
Stanley Lekata,
Hema Kesa
et al.
Abstract:The tourism and hospitality sectors were among the most negatively impacted industries during the COVID-19 pandemic. Many studies have reflected on the impact of COVID-19 on the tourism and hospitality industry; however, more needs to be written about the effect on the customers. Therefore, this paper aims to report if COVID-19 has affected the use of hospitality establishments and service customers during and after the lockdown in South Africa. This was a cross-sectional quantitative study. Google Forms were … Show more
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