The Dimensions of Product Quality

Kenyon, George N.; Sen, Kabir C.

doi:10.1007/978-1-4471-6627-6_13

Cited by 8 publications

(21 citation statements)

References 3 publications

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“…Consumers perceive reliability for a product based on the possibility for products will be malfunctioning or failing within a specific time (Beneke, Flynn, Greig, & Mukaiwa, 2013). Based on Kenyon and Sen (2015), there are three determinants for consumers measure the product reliability which is: "the mean time to first failure", "the mean time between failures", and "the failure rate per unit time". In order words, this dimensions reflected as product durable based on three factors as a review by Kenyon and Sen (2015).…”

Section: Reliabilitymentioning

confidence: 99%

“…Based on Kenyon and Sen (2015), there are three determinants for consumers measure the product reliability which is: "the mean time to first failure", "the mean time between failures", and "the failure rate per unit time". In order words, this dimensions reflected as product durable based on three factors as a review by Kenyon and Sen (2015). In garments products, consumers really concerned with this dimension neither the products for short and long-term usage.…”

Section: Reliabilitymentioning

confidence: 99%

“…In result, consumers fell satisfy if the online garments products have great design specification based on the review from Ghaani 2018), durability defined as the number of usage that individuals used from a product before the product become progressively worse. However, individually perceive durability is a similarity with reliability but both have slight differences in durability recognised as a measurement of product life that applicable in economic and technical dimensions (Kenyon & Sen, 2015). In garments products, consumers perceive this dimension based on how long time for the garment items long lasting before the products must be discarded (Ghaani Farashahi et al, 2018; Jaskulska, 2013).…”

Section: Conformancementioning

confidence: 99%

“…In other meanings, serviceability measured by the ability for sellers provide immediate restoration by personal services for consumers before the products go fall (Gerolamo et al, 2014). Therefore, serviceability is related to responsiveness from the seller whereby the sellers have great intention make repair process at the right time and methods (Kenyon & Sen, 2015). However, the researchers have a slightly different opinion towards this dimension when coming to garments products.…”

Section: Serviceabilitymentioning

confidence: 99%

“…Ghaani Farashahi et al (2018) and Bubonia (2014) argued that aesthetics is the most subjective in quality dimensions and strongly related to the individual-based approach. This is due to consumer perceive aesthetics value based on the senses that provided from products during product comparison process (Kenyon & Sen, 2015). In result, consumers evaluate the products quality based on their five senses when coming to this dimension.…”

Section: Aestheticsmentioning

confidence: 99%

See 4 more Smart Citations

Investigating the Product Quality Attributes That Influence Customers Satisfaction of Online Apparels.

Noor¹

2019

IJAR

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This study has investigated the product quality attributes that influence customers satisfaction of online apparels. This study adapted a model from Garvin (1984) in measuring product quality which consist of eight variables namely performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality. The main objectives of this study are to examine the relationship between product quality attributes on customer satisfaction in purchasing online apparel and to determine the most dominant factors in attributes of product quality towards customer satisfactions of online apparels. Therefore, a total 389 respondents were involved in this research by participating in online survey. Then, the result was analysed using SPSS and Smart-PLS. The result revealed that performance, reliability, conformance and aesthetic are the factors that influence customer satisfaction in online environment.

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Section: Reliabilitymentioning

confidence: 99%

Section: Reliabilitymentioning

confidence: 99%

Section: Conformancementioning

confidence: 99%

Section: Serviceabilitymentioning

confidence: 99%

Section: Aestheticsmentioning

confidence: 99%

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Investigating the Product Quality Attributes That Influence Customers Satisfaction of Online Apparels.

Noor¹

2019

IJAR

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Consumers’ perceived value and use intention of cashless payment in the physical distancing context: evidence from an Asian emerging market

Wang

Nguyen

Jiang

et al. 2022

APJML

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PurposeCOVID-19 and its measures such as physical distancing have shifted consumer payment behaviors toward cashless payment. Physical distancing is likely to remain a norm for some time to come and will be relevant in any future pandemics. This study aims to examine the impact of consumers’ perceived value of cashless payment on their use intention in the physical distancing context, with the mediating role of psychological safety and the moderating role of trust propensity.Design/methodology/approachThis study used a survey method to obtain data from 690 consumers in an Asian emerging market, i.e. Vietnam. The data were analyzed using different statistical methods, including structural equation modeling.FindingsResults show that perceived value of cashless payment positively affects use intention, and this effect is mediated by psychological safety. Furthermore, trust propensity has a positive moderating effect on the link between perceived value and psychological safety.Practical implicationsThis study’s findings provide implications for retailers and other stakeholders in implementing and promoting cashless payment systems, especially in the physical distancing context.Originality/valueThis study is among the first attempt to explain the relationships between consumers’ perceptions, feelings of psychological safety and use intention toward cashless payment in the physical distancing context. The study’s findings may also be relevant to any future pandemics.

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A Critique of EC 2000 from Amartya Sen’s Capability Framework

Cheville,

Appelhans,

Thomas

et al.

2023 ASEE Annual Conference &Amp; Exposition Proceedings

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Alan Cheville studied optoelectronics and ultrafast optics at Rice University, then spent fourteen years as a faculty member at Oklahoma State University working on terahertz frequencies and engineering education, developing resources in photonics and engineering design. After serving for two and a half years as a program director in engineering education at the National Science Foundation, served as chair in the Electrical & Computer Engineering Department and secretary of the faculty at Bucknell University. At Bucknell he helped found the Maker-E, an electronic MakerSpace for students.He is currently interested in engineering design education, engineering education policy, and the philosophy of engineering education. He has served as associate editor on several journals, an ABET PEV, and on several national-level advisory boards.

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The Dimensions of Product Quality

Cited by 8 publications

References 3 publications

Investigating the Product Quality Attributes That Influence Customers Satisfaction of Online Apparels.

Investigating the Product Quality Attributes That Influence Customers Satisfaction of Online Apparels.

Consumers’ perceived value and use intention of cashless payment in the physical distancing context: evidence from an Asian emerging market

A Critique of EC 2000 from Amartya Sen’s Capability Framework

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