The Dimensions of Customer Preference in the Foodservice Industry

Abdurahman, Abang Zainoren bin Abang; Hamali, Jamil

doi:10.3846/btp.2013.08

Cited by 20 publications

(19 citation statements)

References 57 publications

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“…It covered brand image of the restaurant and uniqueness of brand name. This study is aligned with the previous research that stated factors influencing decision to select restaurants [12,[13][14][15][16][17][18][19][20].…”

Section: Discussionsupporting

confidence: 86%

“…They will have considerations that may differ from one to another. This is due to different cultural, ethnic, and economic backgrounds tangibles [19]. According to study by Azim et al factors included are food quality and taste, cleanliness, physical environment, staff cooperation, suitable environment for family gathering, privacy, and preferential treatment [20].…”

Section: Introductionmentioning

confidence: 99%

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Factors Influencing Restaurant Selection in Bandung Culinary City

Gaffar¹,

Hendrayati²,

Bahtiar³

2019

Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)

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The development of tourism Indonesia shows a significance result from time to time. This can be seen by the increase number of tourists travelling in Indonesia. One of the famous tourist destinations in Indonesia is Bandung City. Bandung is not only well known for its beauty of the nature, but also for its culinary. Nowadays level of competitiveness in culinary business in Bandung, such as restaurant, is getting higher. Therefore, it is important for the business to know why people select one restaurant rather than the others. This research was aimed to know, understand, and explore factors that influence people in selecting a restaurant. Questionnaires were given to respondents who had already experienced dining-in in one of the restaurants in Bandung. 200 were collected with 87% response rate. Confirmatory factor analysis, along with SPSS 24.0 for windows, were used in this study. There were factors that influenced people to select a restaurant, which were service quality, price, trustworthiness, brand, tangible, product quality, location, atmosphere, cleanliness, staff cooperation and quick service. After confirmatory factor analysis had been done, there were 6 factors influenced decision to select a restaurant. Those were service quality, atmosphere, trustworthiness, price, food and beverages selection, and brand. It is important for the businesses to consider these factors while formulating their strategic decisions so that it could help to increase visitors coming to their restaurants. Keywords-service quality; atmosphere; trustworthiness; price; food and beverages; brand; restaurant selection [11]. Different criteria are used in selecting restaurant, such as good service, quality of food, recommendations by others, good ambience, price [12-14]. Previous study shows that food types, food quality, value for money, image and atmosphere, location, speed of service, recommended, new experience, and opening hours were the factors [15]. According to Akbar and Alaudeen, factors considered were price, service quality, location, restaurant environment, and trustworthiness [16]. Kafel and Sikora mentioned food quality, cleanliness, service, value, menu variety, convenience, and atmosphere were the factors [17]. In another study by Cullen quality of food, type of food, cleanliness, location and reputation were key attributes to select restaurants [18]. Abdullah et al. founded that there were five dimensions of customer preference in selecting restaurants, those were halal, price, quality of service, branding and

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Section: Discussionsupporting

confidence: 86%

Section: Introductionmentioning

confidence: 99%

Factors Influencing Restaurant Selection in Bandung Culinary City

Gaffar¹,

Hendrayati²,

Bahtiar³

2019

Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018)

View full text Add to dashboard Cite

show abstract

“…Along with the market aspect of ebike, the safety practices also required to publicize the same. A study by Abdullah et al (2013) has confirmed that the customer preference and their order of importance, price, quality of service, branding are considered to be the important customer dimensions in au tomobile industry. Knowing these dimensions relative influ ence may result in better allocation of resources for effective services in electric vehicle industry.…”

Section: Review Of Literaturementioning

confidence: 99%

Preference of e-Bike by Women in India–a Niche Market for Auto Manufacturers

Alamelu

Anushan

Selvabaskar

2015

Business: Theory and Practice

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To link to this article: http://dx.doi.org/10.3846/btp.2015.431 in most sectors. As per the recent research report (Navigant Research Report 2014), it is predicted that by 2018, the sales of electric vehicles in India will shoot up by 17 per cent. The market is micro segmented as mobility vehicles for the disabled and the handicapped, elderly and obese too. Taiwan presently accounts for about 70% of the global output of mobility vehicles for the disabled. However this market is slowly moving for women as a lucrative segment. The country's crowded urban centres and congested travel routes make it a new optimism for the electric vehicles. Additionally, the reinstatement of the government sche me for electric vehicle purchases will encourage Indian automakers to develop new models. Abstract. The increasing urbanization with climate change, global warming issues and the related need to decarbonize the economy, is forcing urgency for identifying the alternate source for the global adoption and sustainable scalable solutions. The country's demographic and road patterns and its natural resources availability provide enormous scope for the electric bike industry. As per the "Navigant Research Report", it is predicted that by 2018, the sales of electric vehicles in India will shoot up by 17 percent. 1.1 million electric vehicles will be targeted within next five years. A recent study on the environment impact of ebikes with other forms of transportation found that ebikes are about 18 times more energy consumption than SUV, 13 times than a sedan, 6 times more than rail transit, and it is having considered as an innovated conventional bicycle. It is a frugal in novation strategy which provide safe carbon free environment, and moreover a part of health rehabilitation programmes. It is required that societal, economic and political and infrastructure systems integrate together to balance the energy environment. With this potential, the era of electric bike started its new avenues on the roads of India specifically focusing on Indian women. To develop this viewpoint, the present study focuses on the preference of ebike among the women in Madurai city.

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“…Actually, the application of sharia principles in the banking industry has become an imperative part of the financial industry, such as in the United Kingdom, Switzerland, Italy, and Germany (Abdullah et al 2011, Ismal 2012. Based on a survey by Re-pucom (Nielsen Sports) in 2013 with the sample amounted to 1,000 inhabitants by age 16-69 years, showed that 77% of the population of Indonesia loves football, which is slightly below Nigeria that reaches 83% of the population.…”

Section: Introductionmentioning

confidence: 99%

Analysis of Arsenal FC debit card in Bank Muamalat Indonesia

Hariadi¹,

Juniar²,

Radjamin³

2019

Proceedings of the 16th International Symposium on Management (INSYMA 2019)

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Football is considered one of the most popular sports in the world. As a result, a reputable football club is deliberated to be a promising partner as it has many fans. Today, football is widely used by companies as the brand of products, including the financial sector in Indonesia. Several well-known clubs have partnered with banks in Indonesia to attract customers. Primary data was obtained from direct interviews with bank customers with a qualitative approach and triangulation method. The selected respondents were customers of Bank Muamalat Indonesia. The analysis shows that there is a great influence on the Arsenal Football Club as a brand in the behavior of customers in choosing football club-themed products. This research was conducted to increase attentiveness in sharia banking products in order to compete with conventional banking products.

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The Dimensions of Customer Preference in the Foodservice Industry

Cited by 20 publications

References 57 publications

Factors Influencing Restaurant Selection in Bandung Culinary City

Factors Influencing Restaurant Selection in Bandung Culinary City

Preference of e-Bike by Women in India–a Niche Market for Auto Manufacturers

Analysis of Arsenal FC debit card in Bank Muamalat Indonesia

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