The dilemmas of third-party complaints in conversation between friends

Traverso, Véronique

doi:10.1016/j.pragma.2008.09.047

Cited by 78 publications

(53 citation statements)

References 11 publications

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“…Complaint has been suggested as the expression of negative feelings relating to what speakers present as a complainable matter (Traverso, 2008). It often refers to "expression of dissatisfaction addressed by an individual A to an individual B concerning behaviour on the part of B that A feels unsatisfactory" (Laforest, 2002(Laforest, , p. 1596, or to the person the complainer deems responsible for an offence (North, 2000).…”

Section: Speech Act Of Complaintmentioning

confidence: 99%

Politeness in Interlanguage Pragmatics of Complaints by Indonesian Learners of English

Wijayanto¹,

Laila²,

Prasetyarini³

et al. 2013

ELT

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Complaint is intrinsically an abusive act which tends to offend the complainees. In spite of this complainers could consider politeness when they still intend to maintain a good relationship with the complainees. This paper investigated politeness strategies involved in complaints relating to different social status levels and social distances. The data of the complaints were elicited through oral discourse completion tasks from 50 Indonesian learners of English consisting of 25 males and 25 females. The findings indicated that most complaints sounded very direct, particularly those addressed to lower-unfamiliar interlocutors. Four politeness strategies of Brown and Levinson (1987) were employed by the learners. Bald on record and Positive politeness were the most pervasive strategies used across status levels and social distances. Negative politeness was comparatively high, but it was not as high as Bald on record and Positive politeness. Off-record was rarely phrased across status levels and social distances.

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Section: Speech Act Of Complaintmentioning

confidence: 99%

Politeness in Interlanguage Pragmatics of Complaints by Indonesian Learners of English

Wijayanto¹,

Laila²,

Prasetyarini³

et al. 2013

ELT

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“…In a series of studies of 'Relate' marriage guidance counselling interaction, Edwards (1994;1995; showed how event descriptions may be 'scripted' in ways that characterize parties' motivations and dispositions for doing things and manage blame and accountability for those events. Recently, conversation analysts have examined how people display affiliation and disaffiliation in conversations between friends and family members, and what happens when parties become misaligned (e.g., Drew & Walker, 2009;Stivers, 2008;Traverso, 2009) Perhaps most relevant to research on speed-dating is Svennevig's (1999) study of how people get acquainted in initial interactions. Svennevig collected five tape-recorded conversations between previously unacquainted persons who were meeting for the first time for some "real-life purpose" (p. 88).…”

Section: Speed-dating As An Empirical Topicmentioning

confidence: 99%

“Have You Been Married, or …?”: Eliciting and Accounting for Relationship Histories in Speed-Dating Interaction

Stokoe

2010

Research on Language & Social Interaction

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Studies of personal relationships have often been conducted in the laboratory, on the self-report questionnaire or in the interview. In contrast, this paper studies relationships via a corpus of thirty British 'speed-dating' encounters between 30-45 year old heterosexual couples, in which talk about previous relationships was pervasively relevant. The analysis examines how talk about prior relationships, and current relationship status, was occasioned and accounted for. The first section shows that, in the overall structure of the date, talk about relationship histories was located after talk about other matters (e.g., occupation, place of residence). Second, relationship history questions contained design features for managing the delicacy of answering them (e.g., trail-off 'or' turn endings), as well as paired categorial items (e.g., a question about 'children' was answered in terms of one's 'marital' status and vice versa). In the final section, the analysis shows that and how participants treat some relationship histories as more accountable than others (e.g., being 'never married'). The analysis revealed a more general set of accountabilities: of being 'single', of being previously unsuccessful in relationships, of being unable to meet people in 'natural' settings, and, therefore, for attending speed-dating events. Overall, the paper demonstrates the importance of examining the richly detailed brief encounters of social life, in order to better understand people's understandings of, troubles with, and goals for their personal relationships.

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“…The complaint episodes in this collection are similar to what has been referred to as "big packages" (Jefferson 1988;Sacks 1992) or "long sequences" (Traverso 2009). The complainingactivity emerges from the preceding talk and is subsequently exposed, developed and closed down across extended stretches of talk (see also Drew and Walker 2009), in which a resident's complaint can be reasserted (and reworked) several times and be addressed by different staff members' responses.…”

Section: Datamentioning

confidence: 83%

“…Complaining has been granted considerable attention in the research literature and there is now a body of evidence on how complaint sequences are carried out by participants both in mundane interaction (Laforest 2009;Monzoni 2008;Schegloff 1988;Traverso 2009) and in more institutionalized settings (Heinemann 2009;Monzoni 2008;Monzoni 2009;Ruusuvuori and Lindfors 2009;Stokoe 2009). Heinemann and Traverso define complaining as the activity of "express [ing] feelings of discontent about some state of affairs, for which responsibility can be attributed to 'someone' (to some person, organization or the like)" (2009,2381).…”

Section: Introductionmentioning

confidence: 99%

“…Heinemann and Traverso define complaining as the activity of "express [ing] feelings of discontent about some state of affairs, for which responsibility can be attributed to 'someone' (to some person, organization or the like)" (2009,2381). A major distinction has been drawn between direct complaints (Dersley and Wootton 2000;Laforest 2009;Monzoni 2009) and indirect complaints (Drew 1998;Drew and Walker 2009;Ruusuvuori and Lindfors 2009;Traverso 2009). In this chapter, I focus on responses to indirect complaints.…”

Section: Introductionmentioning

confidence: 99%

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Responses to indirect complaints as restricted activities in Therapeutic Community meetings

Pino

2015

Producing and Managing Restricted Activities

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In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents' indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident's turn carrying a possible complaint, avoiding attending the complaint-components of a resident's turn, and disaffiliating with a resident's complaint.

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The dilemmas of third-party complaints in conversation between friends

Cited by 78 publications

References 11 publications

Politeness in Interlanguage Pragmatics of Complaints by Indonesian Learners of English

Politeness in Interlanguage Pragmatics of Complaints by Indonesian Learners of English

“Have You Been Married, or …?”: Eliciting and Accounting for Relationship Histories in Speed-Dating Interaction

Responses to indirect complaints as restricted activities in Therapeutic Community meetings

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