“…Vielmetter and Sell (2014) predict that the work patterns of an organization will undergo changes caused by six current dominant factors, namely globalization 2.0, environmental crisis, individualization and pluralization of values, digital era, demographic change, and technological convergence. One example of a notably frequent change in bureaucracy is the use of ICT as a form of innovation and a consequence of digital era in different parts of the world ( (Puspitasari, L., & Ishii, K, 2016;Wamuyu, P. K., 2017;Kyriakidou, V., Michalakelis, C., & Sphicopoulos, T, 2011;Sujarwoto, S., & Tampubolon, G., 2016;Okunola, O. M., Rowley, J., & Johnson, F, 2017;Philip, L., Cottrill, C., Farrington, J., Williams, F., & Ashmore, F, 2017;and Nishijima, M., Ivanauskas, T. M., & Sarti, F. M, 2017).…”