The differential effects of sales control systems on salespeople’s role stressors and performance in the pharmaceutical industry
Yeonjin Cho,
Hyunjeong Nam
Abstract:Purpose
This paper aims to identify and report the differential effects of activity control and capability control on role stressors, which subsequently affect salespeople’s job satisfaction and sales performance.
Design/methodology/approach
Drawing on job demands-resources (JD-R) theory, the authors defined active control and customer demandingness as the job demands and capability control as the job resource, and designed their relationship with role stressors, which are indicated as role ambiguity, role co… Show more
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