The Diagnosis of Communication and Trust in Aviation Maintenance (DiCTAM) Model

Chatzi, Anna V.

doi:10.3390/aerospace6110120

Cited by 8 publications

(4 citation statements)

References 41 publications

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“…This implies that when maintenance staff are convinced of the usefulness of voluntary reporting and have high trust in the organizational management, procedural complicacy and inconvenience in voluntary reporting are likely to be diminished. Aligned with this finding [58] suggested a conceptual model, "Diagnosis in Communication and Trust in Aircraft Maintenance (DiCTAM)," which established a positive relationship between the maintenance staff communication (voluntary reporting) and their trust in organizational management. Analogous studies [59,60] conducted in military and civil environments also present similar results to define the relationship between the attitude of maintenance staff in communicating their errors and the trust they perceive with other organizational entities.…”

Section: Discussionmentioning

confidence: 85%

Learning from Past in the Aircraft Maintenance Industry: An Empirical Evaluation in the Safety Management Framework

Tyagi,

Tripathi,

Bouarfa

2023

Preprint

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Section: Discussionmentioning

confidence: 85%

Learning from Past in the Aircraft Maintenance Industry: An Empirical Evaluation in the Safety Management Framework

Tyagi,

Tripathi,

Bouarfa

2023

Preprint

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“…Communication in aircraft maintenance and management activities is a vital element in the release of a safe product. Poor communication can amplify many other elements of the human factors leading to a deterioration in human performance, Chatzi [32], Chatzi et al [33]. 2 (13%) of the 15 reviewed communication-related occurrences were recorded as contributing to secondary event causation.…”

Section: Resultsmentioning

confidence: 99%

Analysis of Continuing Airworthiness Occurrences under the Prism of a Learning Framework

Clare

Kourousis

2021

Aerospace

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In this research paper fifteen mandatory occurrence reports are analysed. The purpose of this is to highlight the learning potential incidents such as these may possess for organisations involved in aircraft maintenance and continuing airworthiness management activities. The outputs from the mandatory occurrence reports are aligned in tabular form for ease of inclusion in human factors’ continuation training material. A new incident learning archetype is also introduced, which intends to represent how reported incidents can be managed and translated into lessons in support of preventing event recurrence. This ‘learning product’ centric model visually articulates activities such as capturing the reported information, establishing causation and the iterative nature of developing a learning product.

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“…An embedded regulatory approach applying an ethnographic methodology in support of safety culture assessment could qualitatively verify the effectiveness of HF training in addition to formally gauging an organisation’s culture. This would need to examine issues around communication and trust within AMOs, as both HF are important for the establishment and sustainment of a healthy safety culture within organisations (Chatzi et al , 2019; Chatzi, 2019).…”

Section: Methodologies To Augment Assessment Of Safety Culturementioning

confidence: 99%

Learning from incidents in aircraft maintenance and continuing airworthiness: regulation, practice and gaps

Clare

Kourousis

2021

AEAT

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Purpose The ability to learn from previous events in support of preventing future similar events is a valuable attribute of aviation safety systems. A primary constituent of this mechanism is the reporting of incidents and its importance in support of developing learning material. Many regulatory requirements clearly define a structure for the use of learning material through organisational and procedural continuation training programmes. This paper aims to review aviation regulation and practice, highlighting the importance of learning as a key tenet of safety performance. Design/methodology/approach Applicable International Civil Aviation Organisation requirements and the European Union (EU) regulation in aircraft maintenance and continuing airworthiness management have been critically reviewed through content analysis. Findings This review has identified gaps in the European implementing rules that could be addressed in the future to support a more effective approach to the delivery of lessons in the aircraft maintenance and continuing airworthiness management sector. These include light-touch of learning and guidance requirements, lack of methodologies for the augmentation of safety culture assessment, absence of competence requirements for human factors trainers and lack of guidance on standardised root-cause analyses. Practical implications This paper offers aviation safety practitioners working within the European Aviation Safety Agency regulatory regime an insight into important matters affecting the ability to learn from incidents. Originality/value This paper evaluates critically and independently the regulation and practice that can affect the ability of EU regulated aircraft maintenance and continuing airworthiness management organisations to learn from incidents. The outputs from this research present a fresh and independent view of organisational practices that, if left unchecked, are capable of impeding the incident learning process.

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The Diagnosis of Communication and Trust in Aviation Maintenance (DiCTAM) Model

Cited by 8 publications

References 41 publications

Learning from Past in the Aircraft Maintenance Industry: An Empirical Evaluation in the Safety Management Framework

Learning from Past in the Aircraft Maintenance Industry: An Empirical Evaluation in the Safety Management Framework

Analysis of Continuing Airworthiness Occurrences under the Prism of a Learning Framework

Learning from incidents in aircraft maintenance and continuing airworthiness: regulation, practice and gaps

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