The development of public smart phone apps in Korea

Eom, Seok-Jin; Lee, Mi Yeon; Kim, Jun Houng

doi:10.1145/2463728.2463752

Cited by 5 publications

(5 citation statements)

References 4 publications

(8 reference statements)

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“…Therefore, the research contribution is the application of both the citizens-initiated contacts theory and e-government satisfaction research to predict future use of mobile apps. Finally, much of e-government literature has not extensively studied mobile apps in the context of a fast-growing developing country such as China (Eom et al, 2012), as this study does.…”

Section: Introductionmentioning

confidence: 89%

“…Smartphones enable individual users to install, configure and run applications that they like (Sung, 2011). With the widespread proliferation of smartphones, apps are providing a new service channel for m-government development (Eom et al, 2012). Smartphones can be used as a vehicle to enable consumers to run a wide variety of general and specific purpose software applications or apps.…”

Section: Theoretical Expectations and Modelmentioning

confidence: 99%

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Determinants of citizens’ mobile apps future use in Chinese local governments

Reddick

Zheng

2017

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Purpose This paper aims to explore the determinants of citizens’ future use of mobile applications provided by government. Research on citizen-initiated contacts with government has focused on both non-technology and technology related contacts. Existing research, however, has not examined the impact of mobile applications or “apps” on citizen-initiated contacts with government. Furthermore, existing research has not examined satisfaction with mobile government and whether this impacts future use. Design/methodology/approach The authors examine future use of mobile apps through an empirical analysis of a public opinion survey of citizen users in four of the largest cities in China (Beijing, Shanghai, Guangzhou and Shenzhen). Findings Using ordered logistic regression analysis, this study found that the strongest predictors of future use were demand and satisfaction with mobile apps. However, there was no wide-scale evidence of socioeconomic status and age impacting mobile apps future use. Practical implications The findings in this study contribute to both theory and practice of the determinants of mobile government adoption. Originality/value The results challenge the citizen-initiated contact theory, as socioeconomic status was not a major predictor of mobile apps future use in China. The results further indicate that satisfaction was a good predictor of mobile apps future use.

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Section: Introductionmentioning

confidence: 89%

Section: Theoretical Expectations and Modelmentioning

confidence: 99%

Determinants of citizens’ mobile apps future use in Chinese local governments

Reddick

Zheng

2017

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“…learning, tourism, medicine) there is a need for research on mobile devices used in interactive and transactional egovernment services. In spite of the necessity of research on m-government apps, as a new channel of delivering government services although, there is a restricted number of studies dealing with it (Eom et al, 2012). It merits noting that in this paper the term m-government apps or public apps is used to depict smartphone applications provided by public agencies to achieve more accessible, efficient and effective government.…”

Section: Introductionmentioning

confidence: 99%

Developing a smartphone app for m-government in agriculture

Karetsos

Costopoulou

Sideridis

2014

JAI

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The high penetration of smartphones and the advanced capabilities of the software that they can host, forces public agencies to rapidly transform their services in the mobile government environment for maximizing utility of services and minimizing costs. In this context, the aim of the paper is primarily to review the smartphone use and capabilities in agriculture. An overview of apps targeted to the agricultural business sector is provided. Secondly, the potential use of smartphones for mobile government is discussed and a transactional mobile government app for the Android operating system is proposed based on a case study for agriculture. The mobile government app is based on a previously developed electronic government system for farmers. Design and technical aspects for the implementation of the proposed app are presented and discussed. Such apps hope to be a promising solution for farmers enabling them to access government information and transact with public agencies at their convenience and at a location of their choice.

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“…In relation to assessing the maturity level of each public app, the Public Apps Development Model provides the criteria for measuring the public app maturity level [4]. This model is composed of six stages, the criteria of which are citizen-centricity and technological complexity.…”

Section: Public Apps and Its Maturity Levelmentioning

confidence: 99%

Public smart phone app success factors

Eom

Kim

2013

Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance

Self Cite

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This study aims to find public smart phone app (public app) success factors through the comparative analysis of selected cases. More specifically, the purpose of this study is to find critical factors at the Plan, Do, and See stage, which produce the difference of the maturity level of the public apps. In order to fulfill this purpose, the authors conduct comparative case study on the building process of the four public apps provided by Seoul City Government. According to the research findings, project size, budget, and manager's attitude are critical for the difference of the maturity level of public apps at the Plan stage. Also, selection of capable private partners or contractors for building public apps and information quantity and quality used for providing information services via public apps are crucial for the success of public apps at the Do and See stage, respectively. In the future, the authors plan to revise analytical framework reflecting the idiosyncratic characteristics of mobile government as well as to elaborate data collection and analysis of the public apps making process of the selected cases.

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The development of public smart phone apps in Korea

Cited by 5 publications

References 4 publications

Determinants of citizens’ mobile apps future use in Chinese local governments

Determinants of citizens’ mobile apps future use in Chinese local governments

Developing a smartphone app for m-government in agriculture

Public smart phone app success factors

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