The development of inclusive e-Government in Austria and Portugal: a comparison of two success stories

Rodousakis, Niki; Santos, Antonio Mendes dos

doi:10.1080/13511610802591892

Cited by 15 publications

(7 citation statements)

References 3 publications

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“…Digital divide studies focus on providing the service availability and internet connectivity, training ICT usage skills and digital literacy (Kvasny, 2006;Rodousakis and Mendes dos Santos, 2008;Deen-Swarray, 2016) and enhancing broadband (Brandtzaeg et al, 2011;Mordini et al, 2009) as factors that lead to bridge the divide between those who have and those who have not. Some scholars focussed on the beneficial outcomes of internet use for bridging divides (Scheerder et al, 2017).…”

Section: Digital Dividementioning

confidence: 99%

Rethinking dominant theories used in information systems field in the digital platform era

Hanafizadeh

Khosravi

Tabatabaeian

2020

DPRG

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Purpose Selecting an appropriate theory has always remained a critical task for the digital policy researchers. The literature seems to miss providing theoretical accounts of policy view of the digital platforms governance and offering tools for measuring the effectiveness of policies. To this end, this paper aims to provide a critical review and comparison of dominant information systems (IS) theories used. It highlights the weaknesses of these theories to explain technology features and actor- technology interactions with the rising trend of digital platforms. The main argument of this research is that the policymakers will not have adequate tools for policymaking of digital platforms by following the assumptions of theories used dominantly in the IS field. Design/methodology/approach This paper analyzes the assumptions of dominant IS theories and their applications in the digital policy literature. Then, it shows to what extent these theories are incapable of conceptualizing features of technology and actors’ role in policymaking and governance of digital platforms. Findings This paper identifies three aspects of digital platforms, including layered architecture, multisided (“side” means “participants”) and user interaction based, that dominant IS theories have shortcomings in explaining them. Practical implications The findings of this research can help authorities to take a more realistic view in defining digital platform policy objectives and applying more appropriate tools in policy implementation. Originality/value Discussing insights into the shortcomings of theories helps to define the theoretical requirements for studying policymaking and governance of digital platforms. It also suggests opportunities and recommendations for future studies.

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Section: Digital Dividementioning

confidence: 99%

Rethinking dominant theories used in information systems field in the digital platform era

Hanafizadeh

Khosravi

Tabatabaeian

2020

DPRG

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“…Thus, there is good topic coverage, including several relevant e-government concerns: strategies and methodologies for -government, key factors, quality of what is offered to citizens, citizens' involvement and participation, e-government impacts, interoperability, back-office processes, and security. Santos, 2008;Rocha, 2012, 2013;Sanz et al, 2010) Quality, accessibility and usability 9 13 (Aleixo et al, 2012;Luján-Mora and Masri, 2012;Polónia et al, 2014;Ribeiro, 2011;Rodrigues et al, 2010b;Sá et al, 2014aSá et al, , 2014bSanz et al, 2010;Silva et al, 2006) Back-office processes, workflows, and knowledge/data management 7 10 (Afonso et al, 2014;Becker et al, 2011;do Nascimento et al, 2005;Rodrigues et al, 2010b;Tavares, 2008;Teixeira et al, 2014;Vieira et al, 2011) Marketing, transparency, and public participation 7 10 (Irani et al, 2010;Lapão et al, 2007;Lourenço et al, 2014;Maciel et al, 2009aMaciel et al, , 2009bMaciel et al, 2010;Tavares and Silva, 2006) Administrative and socioeconomic impacts Table 4 Frequency and percentage of topics categories addressed by the selected documents (continued)…”

Section: Subject Areasmentioning

confidence: 99%

“…It is interesting to notice that local e-government receives a significant research attention even though, contrary to what happens with e-government in general, local e-government is substantially underdeveloped in Portugal (Dias, 2011a;Dias and Gomes, 2014). (Becker et al, 2011;Campos and Soares, 2014;Campos and Marques, 2006;Conceição et al, 2013;Costa et al, 2010;Dias and Rafael, 2007;Domingues and Gomes, 2011;Fernandes et al, 2012;Fernandes, 2013;Filho and Ribeiro, 2014;Freire et al, 2014;Gomes et al, 2011Gomes et al, , 2012Irani et al, 2010;Janssen et al, 2014;Katre et al, 2011;Lourenço et al, 2014;Luján-Mora and Masri, 2012;Machado et al, 2005;Maciel et al, 2009aMaciel et al, , 2009bMaciel et al, , 2010Marques et al, 2011Marques et al, , 2012Marques et al, , 2013Montargil, 2009;Olmstead et al, 2007;Pascoe et al, 2006;Ribeiro, 2011;Rodousakis and dos Santos, 2008;Rodrigues et al, 2010a;Silva et al, 2006;Soares and Amaral, 2011;Tavares and Silva, 2006;Teodoro and Serrão, 2010;Tsaravas and Themistocleous, 2011;Vieira et al, 2011) Local government 22...…”

Section: Addressed Scopesmentioning

confidence: 99%

A decade of Portuguese research in e-government: evolution, current standing, and ways forward

Dias

2016

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In this paper, we present an investigation of the Portuguese research on e-government. Bibliometric techniques are used to explore all the documents published by researchers affiliated to Portuguese institutions from 2005 to 2014 and listed in the Scopus® database. Research production, impact, source types, language used, subject areas, topics, scopes, methods, authors, institutions, networks, and international cooperation are analysed and discussed. We conclude that so that Portuguese research on e-government can evolve, more researchers should be involved, international cooperation should be developed, and more attention should be given to the study of the reasons behind the very good results of the country in the provision of e-government services, as measured by the international rankings. By establishing the evolution and current standing of e-government research in Portugal and exploring the ways forward, our conclusions may prove useful to e-government researchers, research managers, and research policy makers.

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“…Worldwide governments are redesigning policies to leverage information and communication technologies (ICTs) and digital technologies to implement FI and make credit available to the needy. European nations have seen a high success of e-government services (Rodousakis and Mendes dos Santos, 2008); analyses of e-government services in Austria, Portugal, Malta and Slovenia point the significance of commitment from stakeholders for the success of e-government services giving high priority to transparent, efficient and quality services to citizens. Brazil's initiative toward FI involved multiple stakeholders: government policymakers, public and commercial bank managers, ICT providers, retail managers collaborating with intermediaries called correspondent banking outlets and the low-income group (Henrique Diniz et al, 2009).…”

Section: Introductionmentioning

confidence: 99%

Unbanked to banked: reintermediation role of banks in e-government services for financial inclusion in an Indian context

Nair

Jain

2021

JABS

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Purpose The purpose of this study is twofold: first, to develop a framework to implement electronic delivery systems for connecting federal government with rural citizens using banking infrastructure as a reintermediation platform; and second, to understand the challenges faced by banks in reintermediation for financial inclusion (FI). Design/methodology/approach This exploratory research adopts case study method to gain insights of the challenges faced by banks in e-government services for FI. In-depth structured interviews are conducted with key respondents: branch managers heading banks in rural areas. Findings Preliminary results based on in-depth interviews with branch managers of banks suggest that banks leverage facilitators called Bank Mitras (BM) (friends from bank as per the local language) to disseminate services offered by the banks to rural customers at each village. However, a key challenge faced by banks is the increased dependency on bank employees to complete the process of e-government transactions by the beneficiaries because of trust factor. Research limitations/implications This exploratory research builds on the case study approach using in-depth interviews with the branch managers of five banks as key respondents to develop the preliminary research framework for FI. Practical implications Policymakers can design banking systems to enhance transparency by implementing technologies and decentralizing routine transactions to citizens by enhancing the role of facilitators (BM). Social implications FI aims to reach out and empower citizens with banking facilities for disbursing e-government services. This process needs to be refined for the rural population of India to understand and better use the e-government services and schemes. Originality/value Insights from in-depth interviews with key respondents of the banks were collated and augmented with literature to enhance the rigor of the exploratory research.

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The development of inclusive e-Government in Austria and Portugal: a comparison of two success stories

Cited by 15 publications

References 3 publications

Rethinking dominant theories used in information systems field in the digital platform era

Rethinking dominant theories used in information systems field in the digital platform era

A decade of Portuguese research in e-government: evolution, current standing, and ways forward

Unbanked to banked: reintermediation role of banks in e-government services for financial inclusion in an Indian context

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