The purpose of this study is to inform global citizenship practice as a higher education (HE) agenda by comparing the retrospective experiences of a range of community engagement (CE) partners, and including often silent voices of non-researcher partners. HE-CE aims to contribute to social justice as it constructs and transfers new knowledge from the perspectives of a wide range of CE-partners. This qualitative secondary analysis study was framed theoretically by the transformative-emancipatory paradigm. Existing case data, generated on retrospective experiences of CE-partners in a long-term CE-partnership, were conveniently sampled to analyse and compare a range of CE-experiences (parents of student-clients (n = 12: females 10, males 2), teachers from the partner rural school (n = 18: females 12, males 6), student-educational psychology clients (n = 31: females 14, males 17), Academic ServiceLearning (ASL) students (n = 20: females 17, males 3) and researchers (n = 12: females 11, males 1).Following thematic in-case and cross-case analysis, it emerged that all HE-CE partners experienced that socio-economic challenges (defined as rural-school adversities, include financial, geographic and social challenges) are addressed when an HE-CE partnership exists, but that particular operational challenges (communication barriers, time constraints, workload and unclear scope, inconsistent feedback as well as conflicting expectations) hamper HE-CE partnership. A significant insight from this study is that a range of CE-partners experience similar challenges when a university and rural school partner. All CE-partners experienced that HE-CE is challenged by the structural disparity between the rural context and operational miscommunication.