The Development of a Video Intervention to Improve Senior Medical Students’ Performance on Outpatient Telephone Encounters: a Delphi Analysis and Randomized Controlled Trial
Abstract:Introduction
Postgraduate trainees address outpatient telephone calls (OTCs) with little prior training. This study determines the skills necessary for OTCs and examines whether a video intervention improves medical students’ performance on simulated OTCs.
Materials and Methods
We utilized a Delphi technique to determine skills needed for OTCs and created a 9-min video teaching these skills. Senior medical students were randomized to Intervention (viewed video) and Cont… Show more
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