The Determinants of Organizational Citizenship Behaviour (OCB)

Abstract

Organizational Citizenship Behavior (OCB) has always been a major concern in the organizational behaviour field. Albeit OCB has existed since decades ago, it is still in the emerging of development. Hence, this study intended to investigate the determinants of OCBs which comprising altruism, conscientiousness, civic virtue, sportsmanship and courtesy. It was conducted at Agency Kaunseling & Pengurusan Kredit (AKPK) and the data were collected from 113 respondents by using self-administered questionnaires. The obtained results from correlational analysis proved that all independent variables have positive relationship with the dependent variables. However, multiple regression analysis revealed only altruism, sportsmanship and courtesy are significant whereas the other two are found to be insignificant.

Social Intelligence and Organizational Citizenship Behaviour of Government Parastatals in Nigeria

“…The certainty of government parastatals in achieving their set goals is dependent upon the ability of employees to intentionally carry out tasks that are (also possibly) outside their job jurisdiction and be willing to operate as servants to humanity within their parastatals (Romaiha et al, 2019). Markoczy and Xin (2004), stated that government parastatals cannot survive well if employees do not practice positive behaviours that match with the organizations prerequisite.…”

“…Unfortunately, employees of government parastatals do not think that exhibiting organizational citizenship behaviour (OCB) is important to improving their performance, rather, they prefer displaying negative and counter-productive behaviour within their workplace (Islam et al, 2015). Absenteeism, theft, taking excessive breaks, misconduct, being uncooperative with others is examples of such counterproductive behaviours (Romaiha et al, 2019).…”

“…This means that employees that possess such traits are capable of exhibiting behaviours that are extra or beyond their normal job routine, roles and description without being expectant of any reward. Invariably, such people intentionally carry out the tasks for the organizations (Romaiha et al, 2019).…”

“…Despite their importance within organizations, organizations have continuously sourced for new talents that will assist in achieving the goals and objective of the organization. One major characteristics exhibited by these workforce that has raised eyebrow and drawn the attention of organization is their citizenship behaviour (Mirsafian, 2018;Romaiha et al, 2019). These behaviours are very important to both employees and managers.…”

“…It is further described as extra-role behaviors exhibited by employees while performing a task that is outside the job description or requirement. This means that such behaviours are not compulsory for employees to execute rather; it is a matter of choice if an employee decides to exhibit such behaviour, (Romaiha et al, 2019). Pierce and Gardner (2002) in Vashisht (2018) stated that these behaviours are intentional act exhibited by employees.…”