The desired quality of integrated multimodal travel information in public transport: Customer needs for time and effort savings

Definition of Planned and Unplanned Transfer of Public Transport Service and User Decisions to Use Routes with Transfers

“…A well-integrated fare system has been shown to have a positive impact on ridership of PT by improving transit user intentions to use routes with transfers (Buehler 2011;Sharaby and Shiftan 2012). Other studies have shown that integrated information systems are required to increase the perceived ease of making a transfer (Bachok 2007;Grotenhuis et al 2007;Molin and Chorus 2009). A high-quality information system is an essential factor in increasing rider ship by retaining existing riders and attracting potential users (Eboli and Mazzulla 2012).…”

“…Transfers are perceived as being barriers to using PT, and, therefore, suitable information is required to make connections easy and convenient (Grotenhuis et al 2007). An integrated information system is essential to facilitate urban and interurban multimodal trip planning (Zografos et al 2008).…”

“…With many advanced PT information systems available, real-time information can be made accessible directly to the transit user en route (Zhang et al 2011). Such an information system can assist transit users with pre-planning transfers and then providing guidance en route, thereby reducing the chances of missed connections and providing travel support (Grotenhuis et al 2007;Zhang et al 2011). …”

“…Use of this guide line is demonstrated with an example by providing recommendations for Auckland Transport Regional Public Transport Plan, as shown in Table 4. Grotenhuis et al (2007) showed that users desire en route (real time) information when making transfers, particularly non-frequent PT users. Therefore, it is recommended that policy makers offer transit users with an integrated information system that provides real-time guidance en route (from start to end of trip) for travel support.…”

Modelling and visualizing the spatial patterns in access mode choice and the potential for bicycle in access trips in Rio de Janeiro

“…Congestion, air and noise pollution, energy consumption and deterioration of natural landscapes are some of the negative effects of the unbalanced use of private motorized transport (CHEN et al, 2011;GROTENHUIS;WIEGMANS;RIETVELD, 2007;VAN EXEL;). …”