The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy

Abstract

The Brazilian Navy is preparing to design, build and repair nuclear submarine. One of the initiatives adopted was the creation of the Naval Agency for Nuclear Safety and Quality (AgNSNQ) which aims to assist the licensing of nuclear and naval facilities and conformity assessment of Quality Management Systems. The concept of the certification service of management systems needs to be evaluated, before expending resources and people to develop. This article aimed to assess the characteristics of AgNSNQ to design the ISO 9001 QMS certification service through the service project model. A case study was conducted to evaluate the characteristics of the AgNSNQ concerning the criteria. The article's contributions indicate that AgNSNQ should primarily promote efforts to train its auditors to create favorable conditions for designing the ISO 9001 QMS certification service.

Implementación de herramientas para el diseño de sistemas de gestión de la calidad: Aproximación metodológica en un caso aplicado al sector de la construcción

“…Por este motivo, un total de 1.138.155 organizaciones de 188 naciones a nivel mundial se han certificado en ISO 9001 al año 2014, incrementando este número en promedio un 5,8% cada año desde 2005 a 2014 [10]. Lo más significativo de los estándares ISO para los SGC es la globalidad en que los requerimientos son aplicables a diferentes sectores económicos de la sociedad, encontrándose casos de éxito en empresas de sectores como la educación [5], [16], militar [17], turismo [7], [18], salud [1], [19], [20], industrial [8], [21]- [23], energía [24], y organizaciones sin ánimo de lucro [25], entre otros.…”