The Design of a Configurable Reputation Service

Hillebrand, Channel; Coetzee, Marijke

doi:10.1007/978-3-319-22906-5_5

Cited by 2 publications

(2 citation statements)

References 28 publications

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“…The use of our tool in the design phase facilitates the realization of reputation systems addressing many requirements listed in [24]: ratings and reputation should discriminate user behaviour, reputation should be assessed using a sufficient amount of information, the reputation system should differentiate reputation information by the interaction it represents, reputation should capture the evolution of user behaviour. [18] proposes a framework to help developers in implementing reputation systems for cloud applications while [15] implements a SaaS reputation service to develop customizable reputation systems. These frameworks are oriented toward implementation of reputation systems while our proposal belongs in the requirements phase so it can be used in a preliminary phase where all stakeholders are involved.…”

Section: Related Workmentioning

confidence: 99%

VDML4RS: a tool for reputation systems modeling and design

Bettini

Capecchi

2016

Proceedings of the 8th International Workshop on Social Software Engineering

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Reputation has a great influence on interactions between system providers and users (e.g. in e-commerce). Despite that, reputation systems implemented so far show many deficiencies and suffer from reliability problems. One of the causes is the lack of appropriate software engineering methodologies dedicated to requirements collection and design of reputation systems. On the other hand, business process modeling, service design and reputation system modeling share many needs (represent a variety of entities involved in the related domains), aims (improve services/business in order to meet the user's needs) and problems (they all involve stakeholders with very different backgrounds and skills). Starting from the intuition above, this paper proposes VDML4RS a tool for conceptual modeling of reputation systems. The aim is to provide a tool to represent reputation requirements of the system-to-be from the very beginning in the software development allowing mutual understanding between requirements engineers and stakeholders avoiding the socio-technical mismatch in communication that can delay and harm the development.

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Section: Related Workmentioning

confidence: 99%

VDML4RS: a tool for reputation systems modeling and design

Bettini

Capecchi

2016

Proceedings of the 8th International Workshop on Social Software Engineering

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“…While there has been considerable work on certain building blocks of interactive reputation systems [(e.g. modularizing and configuring the computation (Hillebrand and Coetzee 2015;Sänger et al 2015c) or displaying reputation data in interactive visualizations (Sänger et al 2015b)], the work presented in this paper is the first to the best of our knowledge that connects the distinct building blocks to introduce the complete and integrated concept of interactive reputation systems.…”

Section: Introductionmentioning

confidence: 99%

Interactive Reputation Systems

Sänger

Pernul

2017

Bus Inf Syst Eng

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Early reputation systems use simple computation metrics that can easily be manipulated by malicious actors. Advanced computation models that mitigate their weaknesses, however, are non-transparent to the end-users thus lowering their understandability and the users' trust towards the reputation system. The paper proposes the concept of interactive reputation systems that combine the cognitive capabilities of the user with the advantages of robust metrics while preserving the system's transparency. Results of the evaluation show that interactive reputation systems increase both the users' detection ability (robustness) and understanding of malicious behavior while avoiding trade-offs in usability.

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The Design of a Configurable Reputation Service

Cited by 2 publications

References 28 publications

VDML4RS: a tool for reputation systems modeling and design

VDML4RS: a tool for reputation systems modeling and design

Interactive Reputation Systems

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