The design guideline for dyslexics-friendly Chinese ATM interface

Shih, Ming-Sheng; Chang, Jo-Han; Cheng, Tung-Yi

doi:10.1145/3306500.3306519

Cited by 5 publications

(5 citation statements)

References 6 publications

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“…The guidelines that can apply equally to passwords include: (1) text should be bite-sized and be a list of structured words, and (2) avoid continuous prose. Shih et al [38] have attempted to address the core elements of the interaction design in terms of fonts, ordering, colours and contrast, and so forth, as do, for instance, UX Movement [41].…”

Section: Tools and Guidelinesmentioning

confidence: 99%

“…Other opportunities to explore authentication options, for example the recent design of an ATM (Automated Teller Machine) interface to accommodate dyslexics [38], have not focused upon PIN authentication accessibility. Alternatives, such as biometrics [12] or alternative visual approaches (e.g.…”

Section: Password Usagementioning

confidence: 99%

“…Helkala (2012) explores the dimensions of these difficulties, which include needing to re-enter passwords due to spelling mistakes during entry, a tendency to choose weaker passwords due to reduced password search space and increased time used for authentication, as compared to those who do not have dyslexia. Other opportunities to explore authentication options, for example, the recent design of an Automated Teller Machine (ATM) interface to accommodate dyslexics (Shih et al, 2019), have not focussed upon PIN authentication accessibility. Alternatives such as biometrics (Coventry et al, 2003) or alternative visual approaches (De Angeli et al, 2002;De Angeli et al, 2005) have also been proposed but these have not really gained traction in the industry, thus far.…”

Section: Password Usagementioning

confidence: 99%

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Accessible authentication: dyslexia and password strategies

Renaud

Johnson

Ophoff

2021

ICS

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Purpose The purpose of this paper is to reveal the lived experiences of dyslexics in engaging with all kinds of alphanumeric authentication mechanisms. Design/methodology/approach A significant proportion of the world’s population experiences some degree of dyslexia, which can lead to spelling, processing, sequencing and retention difficulties. Passwords, being essentially sequences of alphanumeric characters, make it likely that dyslexics will struggle with these, even more so than the rest of the population. Here, this study explores the difficulties people with dyslexia face, their general experiences with passwords, the coping strategies they use and the advice they can provide to developers and others who struggle with passwords. This paper collects empirical data through semi-structured interviews with 13 participants. Thematic analysis was used to provide an in-depth view of each participant’s experience. Findings The main contribution of this paper is to provide evidence related to the inaccessibility dimensions of passwords as an authentication mechanism, especially for dyslexics and to recommend a solution direction. Research limitations/implications There is a possible volunteer bias, as this study is dealing with self-reported data including historical and reflective elements and this paper is seeking information only from those with self-declared or diagnosed dyslexia. Furthermore, many expressed interest or curiosity in the relationship between dyslexia and password difficulties, for some a motivation for their participation. Finally, given that the participants told us that dyslexics might hide, it is possible that the experiences of those who do hide are different from those who chose to speak to us and thus were not hiding. Originality/value A few authors have written about the difficulties dyslexics face when it comes to passwords, but no one has asked dyslexics to tell them about their experiences. This paper fills that gap.

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Section: Tools and Guidelinesmentioning

confidence: 99%

Section: Password Usagementioning

confidence: 99%

Section: Password Usagementioning

confidence: 99%

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Accessible authentication: dyslexia and password strategies

Renaud

Johnson

Ophoff

2021

ICS

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“…ATM interfaces for dyslexics [43] Social Media support [53] Motivation via gaming [17] Multisensory three-dimensional environments to aid reading [5] Virtual and augmented reality environments [21] [35] Technology to assist learners [6] 3…”

Section: Literature Reviewmentioning

confidence: 99%

“…[9] [10]) have also been proposed. Shih et al [43] have attempted to address the core elements of the interaction design in terms of fonts, ordering, colours and contrast, and so forth, as do, for instance, UX Movement [47]. We wanted to find guidelines that applied specifically to authentication design, and to the most widely used authentication mechanism, the password.…”

Section: Introductionmentioning

confidence: 99%

Dyslexia and Password Usage: Accessibility in Authentication Design

Renaud

Johnson

Ophoff

2020

IFIP Advances in Information and Communication Technology

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Governments and businesses are moving online with alacrity, driven by potential cost savings, changing consumer and citizen expectations, and the momentum towards general digital provision. Services are legally required to be inclusive and accessible. Now consider that almost every online service, where people have to identify themselves, requires a password. Passwords seem to be accessible, until one considers specific disabilities, one of which can lead to many challenges: dyslexia being a case in point. Dyslexia is associated with word processing and retention difficulties, and passwords are essentially words, phrases or alphanumeric combinations. We report on a literature review conducted to identify extant research into the impact of dyslexia on password usage, as well as any ameliorations that have been proposed. We discovered a relatively neglected field. We conclude with recommendations for future research into the needs of a large population of dyslexics who seem to struggle with passwords, in a world where avoiding passwords has become almost impossible. The main contribution of this paper is to highlight the difficulties dyslexics face with passwords, and to suggest some avenues for future research in this area.

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