The Dark Side of Trust: The Benefits, Costs and Optimal Levels of Trust for Innovation Performance

Molina‐Morales, F. Xavier; Martínez‐Fernández, M. Teresa; Torló, Vanina Jasmine

doi:10.1016/j.lrp.2011.01.001

Cited by 148 publications

(128 citation statements)

References 48 publications

(16 reference statements)

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“…However, some authors have identified a dark side of trust (Gargiulo and Ertug, 2006;Zahra et al, 2006;Molina-Morales et al, 2011). According to this approach, very high levels of trust can have negative effects on employees' job satisfaction.…”

Section: Discussionmentioning

confidence: 99%

“…Some literature (Gargiulo and Ertug, 2006;Zahra et al, 2006;Molina-Morales et al, 2011) claims that there is a dark side of trust by considering that extreme levels of trust can have negative effects, or that trust can also have dysfunctional effects, when there is an overreliance on some people. Gargiulo and Ertug (2006) suggest that although trust-driven behaviors are generally beneficial, extreme levels of these behaviors can have negative effects.…”

Section: Introductionmentioning

confidence: 99%

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Interpersonal trust, stress and satisfaction at work: an empirical study

2014

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STRUCTURED ABSTRACTPurpose. Due to the divergent conclusions about the effects of interpersonal trust on job satisfaction, the study aims to look more deeply into this relationship by introducing job stress as a mediator variable. Findings. Our findings show that interpersonal trust has a positive effect on job satisfaction, and that job stress partially mediates this relationship. Furthermore, interpersonal trust is negatively related to job stress, which in turn is negatively related to job satisfaction.Research limitations/implications. Despite the pertinence and size of the database used in the study, it is very heterogeneous. Future research might delimit the database by organization size or sector. Qualitative studies may also improve our understanding of the relationships studied and enable other concepts to be included. 2Practical implications. Cultivating a climate of trust may provide organizations with a strategy to improve levels of mental well-being and satisfaction among their employees.Originality/value. This research explains why interpersonal trust has a positive effect on job satisfaction. Our conceptualization of trust implies risk assumption and low risk perception; low perception of risk is presumed to reduce job stress, and in turn, increase job satisfaction. We also put forward reasons for why 'excessive' interpersonal trust has been related to negative effects on job satisfaction. 'Excessive' trust might infer high risk perception, which might increase job stress, and in turn decrease job satisfaction.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Interpersonal trust, stress and satisfaction at work: an empirical study

2014

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“…Table 2 reflects the sector distribution of the firms in the sample. The metal products, textiles and furniture industries, which are highly representative of the Valencian manufacturing sector (Molina-Morales et al 2011), predominate the sample.…”

Section: Discussionmentioning

confidence: 99%

Web Data Mining for Monitoring Business Export Orientation

Blazquez

Domènech

2017

Technological and Economic Development of Economy

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Abstract. The World Wide Web (WWW) has become the largest repository of information in the world, providing a data stream that grows at the same time as the scope of the Internet does in society. As with most Information and Communication Technologies (ICTs), its digital nature makes it easy for computer programs to analyze it and discover information. This is why it is being increasingly explored as a source of new indicators of technology, economics and development. Web-based indicators can be made available on a real-time basis, unlike delayed official data releases. In this paper, we examine the viability of monitoring firm export orientation from automatically retrieved web variables. Our focus on exports is consistent with the role of internationalization in economic development. To evaluate our approach, we first checked to what extent web variables are capable of predicting firm export orientation. Once these new variables are validated, their automated retrieval is assessed by comparing the predictive performance of two nowcast models: one considering the manually retrieved web variables, the other considering the automatically retrieved ones. Our results evidence that i) web-based variables are good predictors for firm export orientation, and ii) the process of extracting and analyzing such variables can be entirely automated with no significant loss of performance. This way, it is possible to nowcast not only the export orientation of a firm, but also of an economic sector or of a region.

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“…Although a firm rarely depends on only one type of trust to manage partnerships, with few exceptions (Levin and Cross, 2004;Jiang et al, 2013), previous studies have typically employed unidimensional or global measures to empirically investigate the effects of inter-firm trust (e.g., Yeung et al, 2009;Cai et al, 2010;Molina-Morales et al, 2011;Hemmert et al, 2016). This approach ignores the complex nature of interfirm trust, leading to mixed empirical findings.…”

Section: Competence and Goodwill Trustmentioning

confidence: 99%

“…For examples, researchers have found both linear (Wang et al, 2011;Shu et al, 2012) and quadratic (Villena et al, 2011;Zhou et al, 2014) relationships between trust and inter-organizational learning and innovation. Researchers also argue that inter-firm trust may lead to relational lock-in and over-embeddedness in alliances, which restrict the flow of novel information and ideas and impede knowledge creation (Molina-Morales et al, 2011;Villena et al, 2011;Zhou et al 2014). Hence, the distinctive effects of competence and goodwill trust in an alliance on knowledge creation call for further investigation.…”

Section: Competence and Goodwill Trustmentioning

confidence: 99%

Trust and knowledge creation: the moderating effects of legal inadequacy

Wang

Zhang

2017

IMDS

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Purpose This study aims to empirically investigate the effects of competence and goodwill trust on knowledge creation and the moderating effects of legal inadequacy on those relationships.Design/methodology/approach A questionnaire survey was used to collect data from 196 research and development alliances in China. Hierarchical moderated regression was used to test the research hypotheses.Findings We find that competence trust has a positive and linear relationship with knowledge creation while goodwill trust has an inverted U-shaped relationship with it.The results also reveal that the inverted U-shaped relationship between goodwill trust and knowledge creation is stronger when legal inadequacy is high, while the impact of competence trust on knowledge creation is not influenced by legal inadequacy. Originality/valueThe findings provide insights into the distinctive effects of competence and goodwill trust on knowledge creation in partnerships, deepening current understandings of the bright and dark sides of inter-firm trust. This study also clarifies the influences of legal inadequacy on the effectiveness of competence and goodwill trust, which enhances existing knowledge about the impact of legal systems on the relationships between inter-firm trust and knoweldge management.

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The Dark Side of Trust: The Benefits, Costs and Optimal Levels of Trust for Innovation Performance

Cited by 148 publications

References 48 publications

Interpersonal trust, stress and satisfaction at work: an empirical study

Interpersonal trust, stress and satisfaction at work: an empirical study

Web Data Mining for Monitoring Business Export Orientation

Trust and knowledge creation: the moderating effects of legal inadequacy

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