The Current Research Status of Normal Chatbots and Government Chatbots

Abstract

Chapter 3 explores the development and integration of chatbots in both the private sector and government services, showcasing their evolution from simple automated responders to sophisticated AI-driven assistants capable of engaging in meaningful interactions. Research highlights the key factors that affect user satisfaction and trust in chatbots, indicating that these elements greatly influence the likelihood of users returning to chatbot services. The chapter also discusses government chatbots, highlighting their role in streamlining public services, enhancing citizen engagement, and aiding decision-making processes within governmental operations. Drawing on current research, the chapter demonstrates the potential of chatbots to transform government-citizen interactions, envisioning a future where chatbots are essential for delivering accessible, efficient, and personalized public services.