The critical success factors of the highly competitive organizations; a systematic literature review

Ubaid, Alaa M.

doi:10.1108/tqm-11-2022-0333

Cited by 1 publication

(2 citation statements)

References 85 publications

(58 reference statements)

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“…It combines the elements of the stateof-the-art methodologies and fills their gaps because it combines the generic BPIMs' features with those of the BPIMs that focus on using BPMS. Moreover, it lays the required structure explaining human interaction and BPMS (Ubaid andDweiri, 2020). 4.4.3.4 Weaknesses.…”

Section: Enhanced Business Processmentioning

confidence: 99%

“…After excluding the irrelevant papers during the first screening process, the search resulted in 507 publications. The selection criteria used during the screening process are selecting only peer-reviewed papers from scientific journals and conferences to ensure the inclusion of robust and high-quality literature (Crossan and Apaydin, 2010; Ubaid, 2023; Vinodh et al , 2020; Xavier et al , 2017). The details discussed in the above paragraphs are summarized in Table 2.…”

Section: Literature Reviewmentioning

confidence: 99%

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Developing an enhanced business process improvement methodology (EBPIM)

Ubaid,

Dweiri

2023

IJLSS

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Purpose This research paper aims to develop and validate an enhanced business process improvement methodology (EBPIM) by integrating the DMAIC (define, measure, analyze, improve and control) and the comprehensive business process management (CBPM) methodologies. Design/methodology/approach A systematic literature review and analysis were conducted to prove the novelty of the research approach and identify the similarities, differences, strengths and weaknesses of the DMAIC and the CBPM methodologies. The EBPIM was proposed based on the analysis results. Then, a focus group approach was used to evaluate and validate the methodology. Findings The EBPIM consists of nine activities: preparation, selection, description, quantification, modeling, enactment, improvement opportunities selection, analysis and improvement and monitoring. The proposed methodology adopted the systematic and structured process of the DMAIC methodology by having one tollgate between every two activities to check the progress and authorize the team to go to the next activity. At the same time, it has the ability of the CBPM methodology to enhance the interaction between human activities and business process management systems (BPMS). Research limitations/implications The EBPIM was evaluated and validated by a focus group of academic professors. However, the main limitation of the proposed methodology is that it is still theoretical and needs to be empirically tested. Therefore, future work will focus on testing the EBPIM in different industries and organization sizes. Practical implications From the theoretical perspective, the proposed methodology adds value to the knowledge in the scope of business processes improvement methodologies (BPIMs) by integrating the DMAIC and the CBPM methodologies. It takes advantage of and combines the strengths of the DMAIC and CBPM methodologies. From the practical perspective, the proposed methodology presents a valuable tool that can facilitate the organization’s mission to improve the areas that need improvement using a systematic improvement methodology that will effectively enhance organizational performance (OP). Originality/value The BPIMs literature analysis proved that most of the reviewed methodologies could not support all phases of the business process improvement (BPI) activities. It was concluded that integrating the DMAIC and the CBPM methodologies is a novel approach. The proposed methodology will enhance the efficiency of both methodologies, fill the gaps that may exist in both of them and lead to better results in terms of BPI.

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Section: Enhanced Business Processmentioning

confidence: 99%