The creation and use of scorecards in tourism planning: A Spanish example

The balanced scorecard of a new destination product: Implications for lodging and skiing firms

“…Despite the voluminous amount of publication outputs in terms of books and academic journal articles on sustainable tourism, research efforts on the topic of measurement are not fully clear and findings are under-utilised (Cernat and Gourdon, 2012). Vila et al (2010) are supportive of these observations, by asserting that there is a need for a new family of holistic tourism planning models. Notwithstanding the growing importance of performance measurement, there is a paucity of research studies offering useful strategy approaches for tourism destinations.…”

The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis

“…Today's tourism performance measurement approaches have to comprise financial and non-financial performance measures linked to business strategy (Vila, Costa, & Rovira, 2010). Moreover, technological turbulence in the external environment, market competition and more discerning customers make it a requirement that tourism organisations constantly re-appraise the effectiveness of their competitive strategies.…”

Balanced Scorecard: an empirical study of small and medium size enterprises

“…Researchers are also concerned to study whether enterprises use the performance evaluation methods considered by the theory as the most adequate -those that simultaneously include financial and non-financial measures, namely the Balanced Scorecard (ALBRIGHT et al, 2010;BANKER;CHANG;PIZZINI, 2004;BUTLER;HENDERSON;RAINBORN, 2011;CARDINAELS;VEEN-DIRKS, 2010;COKINS, 2010;CRABTREE;DEBUSK, 2008;DAVIS;DILLA;STEINBART, 2005;HERATH;BREMSER;BIRNBERG, 2010;WISNER, 2009;KRAUS;LIND, 2010;LIBBY;WEBB, 2004;LIEDTKA;CHURCH;RAY, 2008;MCPHAIL;HERINGTON;NEUMANN;CAUVIN, 2010;NORTHCOTT;SMITH, 2011;HIBBETS, 2004;SUNDIN;GRANLUND;BROWN, 2010;TAYLER, 2010;VILA;COSTA;ROVIRA, 2010;WIERSMA, 2009;WONG-ON-WING et al, 2007). Dearman and Shields (2001) mention that, even when using other methods theoretically considered as i...…”