The cost of callbacks: return visits for diagnostic imaging discrepancies in a pediatric emergency department

Role for Isolated Emergency Medicine Physicians During a Pandemic

“…Some EDs assign a specific clinician to be responsible for the communication of late-arriving significant results to patients who have already been discharged or diagnostic imaging discrepancies. 5,6 In our ED, this workload is assigned to a specific on-shift clinician or designate. This workload has increased significantly, as our hospitals is now doing COVID-19 testing in-house.…”

Association of a Callback Program With Emergency Department Revisit Rates Among Patients Seeking Emergency Care

“…[3][4][5] Return visits to the ED are a strain on health systems-with substantially increased costs, patient volumes, treatment delays, and mortality. [6][7][8] Reductions in ED revisits represent an opportunity to improve care and have been used as a quality metric for some time. 9 Automated telephone callback programs are a common strategy for improving the quality of ED care, patient understanding, medication adherence, and discharge follow-up, as well as for reducing unneeded or repeated ED visits and potential hospital admission.…”

Return visits to the paediatric emergency department

“…Disease progression can be unpredictable and RVs, both planned and unplanned, can never be fully eliminated. However, RVs do increase costs for both health agencies and families 7–9 . Consequently, research has been undertaken to identify reasons behind RVs 1,2,5 in order to reduce the number and cost of avoidable RVs.…”

“…However, RVs do increase costs for both health agencies and families. [7][8][9] Consequently, research has been undertaken to identify reasons behind RVs 1,2,5 in order to reduce the number and cost of avoidable RVs.…”

“…7) †Includes epistaxis, post-operative complications and foreign body. ‡Includes immunological, chest pain, endocrine, invasive lines, medication only, haematology/oncology, ophthalmology, renal causes.…”