The Cost of Bad Behavior

Porath, Christine L.; Pearson, Christine M.

doi:10.1016/j.orgdyn.2009.10.006

Cited by 226 publications

(229 citation statements)

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“…Andersson & Pearson, 1999;Bies & Moag, 1986) and empirically (Hershcovis, 2011), and often occurs in the presence of others (Porath & Pearson, 2010). Examples of workplace incivility include ignoring or making demeaning comments about a target (Cortina, Magley, Williams, & Langhout, 2001).…”

Section: Observing Workplace Incivilitymentioning

confidence: 99%

Observing workplace incivility.

Reich

Hershcovis

2015

Journal of Applied Psychology

176

166

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Interpersonal mistreatment at work often occurs in the presence of others; however, these "others" are rarely examined in empirical research despite their importance to the context of the negative interaction. We conducted 2 experiments to examine how witnessing incivility affects observer reactions toward instigators and targets. In Study 1, participants (N ϭ 60) worked virtually with an ostensible instigator and target. In Study 2, participants (N ϭ 48) worked in vivo with confederates (hired actors) on a job task. Across these 2 studies, we found that observers of incivility tend to punish instigators while their reactions to targets were generally unaffected. Further, the effect of witnessing incivility was mediated by observers' negative emotional reaction toward the instigator.

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Section: Observing Workplace Incivilitymentioning

confidence: 99%

Observing workplace incivility.

Reich

Hershcovis

2015

Journal of Applied Psychology

176

166

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“…For instance, among the more than 9,000 employees studied by Porath and Pearson (2010), only 1% reported never having seen incivility occur in their workplace. This might help explain why researchers have begun to turn their attention to observers as important actors in the dynamics of workplace incivility (e.g., Chui & Dietz, 2014;Mitchell, Vogel, & Folger, 2015;Porath & Pearson, 2012;Reich & Hershcovis, 2015).…”

Section: Witnessing Wrongdoing: the Effects Of Observer Power On Incimentioning

confidence: 99%

Witnessing wrongdoing: The effects of observer power on incivility intervention in the workplace

Hershcovis

Neville

Reich

et al. 2017

Organizational Behavior and Human Decision Processes

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“…The growing interest in this topic [2,[5][6][7] is not surprising considering the deleterious effect of uncivil behaviors on individuals and organizations. One study acknowledged that targets of incivility intentionally decreased their work effort (48%), time (47%), and work quality (38%), and many lost work time worrying about the incident (80%) [6].…”

Section: Introductionmentioning

confidence: 99%

“…One study acknowledged that targets of incivility intentionally decreased their work effort (48%), time (47%), and work quality (38%), and many lost work time worrying about the incident (80%) [6]. Moreover, those who become the targets of uncivil behaviors experience emotional distress [2] and deterioration of their psychological well-being [8], and they are more likely to leave the organization [9,10].…”

Section: Introductionmentioning

confidence: 99%

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Thriving Organizational Sustainability through Innovation: Incivility Climate and Teamwork

Yang

2016

Sustainability

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Abstract:The present study examines the association between team incivility climate and team members' perceived support for innovation. To extend findings on the negative effects of incivility (which are low intensity deviant behaviors, such as rudeness) in studies focusing on the individual level, the effects of organizational incivility are examined at the work team level. Drawing on the spiral model of incivility and the literature on teams, this study suggests that team incivility climate has a negative impact on perceived support for innovation through team members' teamwork behaviors. Using data collected from 411 subordinates on 62 work teams, the hypothesized mediation model is tested. The results show a negative effect of team incivility climate on teamwork and a positive effect of teamwork on perceived support for innovation, supporting the hypothesized negative indirect effect. Research and practical implications for organizational sustainability are discussed.

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The Cost of Bad Behavior

Cited by 226 publications

References 0 publications

Observing workplace incivility.

Observing workplace incivility.

Witnessing wrongdoing: The effects of observer power on incivility intervention in the workplace

Thriving Organizational Sustainability through Innovation: Incivility Climate and Teamwork

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