The Cosmetic Effect: The Impact of Office Environment on the Client

Abstract

To increase counselor awareness of factors outside of the direct counselor‐client dialogue that can affect client growth, the author discusses the impact of seven contextual variables related to office environment and gives suggestions for improving the counseling process.

The Invisible Client

“…External Factors. External factors of counselors that have shown to be connected with client dropout from counseling include the following factors: interruption of the counseling relationship such as counselor vacations or absences (Straker et al, 1967); counselor display of awards and diplomas (Siegel & Sell, 1978); counselor credentials and prestigious reputations (Binderman, Fretz, Scott, & Abrams, 1972;Friedenberg & Gillis, 1977;Hartley, 1969); counselor attire (e.g., moderately formal was most positively perceived) (Rain, 1973); and counselors' room furnishings (Kerr, 1982;Miller, 1981).…”

Understanding healing environments : effects of physical environmental stimuli on patients' health and well-being

“…If clients are affected positively, the counselor's task is made easier because client growth is more likely. If clients are affected in a negative manner by the counseling environment, the already difficult task of the counselor is made more difficult (Miller, 1981).…”