With the rapid outbreak of COVID-19, most people are facing antivirus mask shortages. Therefore, it is necessary to reasonably select antivirus masks and optimize the use of them for everyone. However, the uncertainty of the effects of COVID-19 and limits of human cognition add to the difficulty for decision makers to perfectly realize the purpose. To maximize the utility of the antivirus mask, we proposed a decision support algorithm based on the novel concept of the spherical normal fuzzy (SpNoF) set. In it, firstly, we analyzed the new score and accuracy function, improved operational rules, and their properties. Then, in line with these operations, we developed the SpNoF Bonferroni mean operator and the weighted Bonferroni mean operator, some properties of which are also examined. Furthermore, we established a multi-criteria decision-making method, based on the proposed operators, with SpNoF information. Finally, a numerical example on antivirus mask selection over the COVID-19 pandemic was given to verify the practicability of the proposed method, which the sensitive and comparative analysis was based on and was conducted to demonstrate the availability and superiority of our method. Admittedly, with this terrible virus, everyone is eager to get the best mask, but different groups of people should have dissimilar specific needs. Especially under the situation of COVID-19 spreading and a mask shortage, it is everyone's basic duty and obligation to resist COVID-19 without excessive protection. Therefore, for different groups of people, the rational choice and utilization of masks has pivotal practical significance. Obviously, the best masks do not mean the most expensive ones. For most people, it is not necessary to use masks with the same standard as those used by front-line medical staff. The suitability of an antivirus mask is not only related to the protective effect of the mask itself, but also to the tightness (the leakage rate) of the combination of the mask and the human face. In addition, under the severe epidemic situation and the lack of antivirus masks, the choice of masks is also relevant to factors such as reusability and quality of raw materials. Therefore, for the vast majority of people, under the severe epidemic situation, it is essential to consider multiple factors when choosing a mask to optimize the allocation of medical resources. However, people's limited knowledge and the uncertainty of the COVID-19 expansion increases the difficulty and complexity for decision-making about selecting a reasonable antivirus mask. To cope with this challenge, this paper proposed a multi-criteria decision-making (MCDM) method for selecting an antivirus mask under spherical normal fuzzy using the Bonferroni Mean operator.The study yields a number of contributions as follows:(1) A novel concept of the Spherical normal fuzzy (SpNoFS) set is defined, between which the new score, the accuracy function, and some improved operational rules are established. (2) Some new information aggregation operators based on ...