The Correlation Between Attitude and Motivation With the Implementation of Sbar Communication Technique Done by Emergency Room Nurses While Doing Patient Handover in a Private Hospital in West Region of Indonesia

Abstract

<p>The effective communication increase is one of the seven goals of patient safety. The SBARcommunication technique is part of it. There are several factors that influence the application of SBAR communication namely; knowledge, attitude and motivation. According to the Joint Commission International (JCI) and the World Health Organization (WHO) of 25,000-30,000 cases of permanent disability in patients in Australia, 11% was due to communication failure. Based on interviews by researcher with head nurses on February 19, 2018, March 3, 2018, March 4, 2018 and March 6, 2018 with several nurses and also the head nurse, and in three observations conducted in March in a Private Hospital in West Region of Indonesian, it was found that nurses had not conducted SBAR communication technique in accordance with the SOP (Standard Operational Procedure). This study was conducted to analyze the factors associated with the implementation of SBAR communication technique while doing patient handover by emergency Room nurses in a Private Hospital in West Region of Indonesia. This study employed quantitative methodology with a cross-sectional research design. Sampling was done by total sampling technique to 12 nurses. Data collection was done using a questionnaire to measure variables of the attitudes and motivation of nurses and observation sheets to assess the implementation of SBAR communication technique by nurses. The results of bivariate analysis using Chi-Square showed that there was a correlation between the attitude of emergency nurses with the implementation of SBAR communication technique while doing patient handover (p value <0.05), but there was no correlation between the motivation of nurses with the implementation of SBAR communication technique while doing patient handover (p value> 0.05). As the Suggestions for the hospital, the results of the study can be used as a reference in the implementation of SBAR communication technique by improving positive attitude of nurses.</p>

The Application of The Situation, Background, Assessment, Recommendation (SBAR) Method in Nurse Handover Between Shifts in The Hospital

“…The nurses who have a good attitude have 2.647 times the opportunity to improve the application of the SBAR method. This study is similar to the study conducted in Indonesia that attitude will affect a person's ability to convey information that has an impact on good communication (Rut et al, 2019). Thus, the attitude has an important role for nurses when communicating with both the patient or the medical staff.…”

Evaluation of emergency service nurses' patient handover and affecting factors: A descriptive study

“…It has been seen in previous studies that emergency room nurses prevented communication problems, medical mistakes and data loss by careful handover [6,7,17]. In addition, it was found that careful and accurate handover increased the quality of the information conveyed and the reliability of the treatment [8].…”

“…However, during the handover process of patients among nurses in emergency rooms, there may be some deficiencies for various reasons. Patients in critical condition who have minimal physiological well-being require on-time acute care [7,8], and handover in an emergency situation may be the only chance for nurses to transfer patient information in a limited time [9]. Due to all these factors, handover in emergency situations causes alarming concern in terms of patient safety not only for researchers, but also for emergency room health care workers and national and international organizations [10].…”