The Contribution of Customer Satisfaction towards Company Image and its impact in Revolution Industry 4.0 Era

Abstract

Purpose: This study focus on the crucial factors with the development of the workflows for enhancing the corporate images in the public company.
 Design/methodology/approach: The reviews were quantitative studies using three primary data (i.e., Observation, Questioners, and Interviews) with followed by data analysis and model with the workflow determination.
 Findings: The result shows company image variable is positively influenced by customer satisfaction variable. Also, the Quality of service reach the level of excellence expected and meet customer needs. The Quality of service becoming very important due to its understanding market and customer needs to and the product or services which should be given by the company. Quality of service is the crucial factor for a company to sustainable and make quality improvements in processing, packaging, and distributing for better company images. 
 Research limitations/implications: Although, the Regional Water Management Company (PDAM) as a local monopoly company providing water for society, improvements in service need to be implemented for enhanced the company images. They should be developing to improve public services, in terms of qualities that qualify as clean water and quantity in the sense that more communities can be served.
 Practical implications: Therefore, it is necessary that the implementation of quality control management is planned, and implemented systematically and continuously, for the stability of the company. 
 Originality/value: This paper is originality
 Paper type: Research paper

Customer Intention to Quantify the Feasibility of BUMD during The Modern Economic Era: Case Study of BUMD in Kampar Regency

“…An f test can either be one-tailed or two-tailed depending upon the parameters of the problem. The f value obtained after conducting an f test is used to perform the one-way ANOVA (analysis of variance) test (Hasan, 2022;Elvinaro, 2011).…”

“…Decisions on how to implement the decisions taken to increase the quality of product or service should also be taken. Quality of marketing along with its system becomes a very important issue being faced by the sum of efforts made by an organization to increase company images (Hasan et al, 2022).…”

“…BUMD as well as the private company should consider the customer intention as a basic parameter during product investment or regulation development. According to the study by Hasan (2022) and Kotler (2012), the customer intention toward BUMD company image was focused on the major categories which are Management and Professionalism, Marketing Quality, and Service Quality.…”

Pemberdayaan Masyarakat Desa Melalui Pengembangan E-Marketing Penjualan Hasil Bumi di Desa Banjar Negeri Kabupaten Pesawaran

“…Terdapat beberapa pihak yang memiliki peranan penting seperti pemerintah, Organisasi Masyarakat (Ormas) dan seluruh masyarakat juga turut berkontribusi dalam menyambut era society 5.0 mendatang. Upaya yang dilakukan dalam menyambut era society 5.0 ini yaitu satuan pendidikan sangat dibutuhkan dalam mendukung perubahan paradigma pendidikan diantaranya pendidik bukan hanya berperan sebagai learning material provider, pendidik menjadi penginspirasi bagi tumbuhnya kreativitas masyarakat dan meningkatkan keterampilan masyarakat dibidang digital dan berpikir kreatif (Junaidi, et al, 2022;Hasan et al, 2022).…”