The Continued Innovation-Decision Process – A Case Study of Continued Adoption of Robotic Process Automation

Sarilo-Kankaanranta, Henriika; Frank, Lauri

doi:10.1007/978-3-030-95947-0_52

Cited by 5 publications

(6 citation statements)

References 29 publications

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“…Process documentation has an important role to play in the implementation of RPA (Fernandez and Aman, 2021; Sarilo-Kankaanranta and Frank, 2022; Zaharia-Rădulescu et al. , 2017; Ekren, 2018).…”

Section: Results On Key Factors Of Rpa Projectsmentioning

confidence: 99%

“…Also convincing employees, management and IT about RPA can be a challenge (Sarilo-Kankaanranta and Frank, 2022; Figueiredo and Pinto, 2021; Anagnoste, 2018) and (P1, P2, P3, P4, P5, P6, P7, P8, P9 and P10). Data indicate that illustrating the benefits for stakeholders and the success of prior projects can be a key aspect to initiate further automation projects.…”

Section: Results On Key Factors Of Rpa Projectsmentioning

confidence: 99%

“…Process documentation has an important role to play in the implementation of RPA (Fernandez and Aman, 2021;Sarilo-Kankaanranta and Frank, 2022;Zaharia-R adulescu et al, 2017;Ekren, 2018). Existing process documentation will facilitate later process selection and thus also RPA implementation (Fernandez and Aman, 2021).…”

Section: Results On Key Factors Of Rpa Projects 41 Overviewmentioning

confidence: 99%

“…In order to implement RPA at all, all project participants should figuratively speak the same language (Sarilo-Kankaanranta and Frank, 2022). However, this is only achievable if each of them is familiar with the technology and has thoroughly analyzed it beforehand.…”

Section: Results On Key Factors Of Rpa Projectsmentioning

confidence: 99%

“…A mandatory and significant step before the final RPA implementation, like in all software development projects, is proper testing (Andrade, 2020; Fernandez and Aman, 2021; Sarilo-Kankaanranta and Frank, 2022; Figueiredo and Pinto, 2021) (P2, P5 and P10). The testing methods are used to check the software solution for software or system errors before the deployment (Rutschi and Dibbern, 2019) and (P2 and P5).…”

Section: Results On Key Factors Of Rpa Projectsmentioning

confidence: 99%

See 4 more Smart Citations

How to conduct successful business process automation projects? An analysis of key factors in the context of robotic process automation

Schlegel,

Rosenberg,

Fundanovic

et al. 2024

BPMJ

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PurposeIn recent years, the robotic process automation (RPA) technology, a software-based method to automate routine tasks in business processes, has gained significant interest and adoption. However, many implementation projects fail and current literature lacks a synthesis and comprehensive overview of factors that challenge the implementation of RPA, have an impact on success or failure of projects, or, play an enabling role in an RPA project. Hence, the purpose of this research is to identify key factors that should be considered by organizations when conducting an RPA project.Design/methodology/approachThe paper adopts a qualitative methodology based on data collected in a systematic literature review (SLR) and interviews with 10 RPA experts. Using inductive coding, an integrated framework of key factors is developed.FindingsThe results suggest that the key factors for a successful RPA introduction can be divided into human, organizational and technical factors. Important aspects include for example project management techniques, capabilities and skills of employees, as well as data security considerations.Originality/valueThe paper contributes to knowledge by synthesizing previously dispersed knowledge into an integrated framework, as well as by complementing previous results with new qualitative, empirical data. Additionally, the RPA-specific factors are put into the perspective of persistent problems in information systems development.

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Section: Results On Key Factors Of Rpa Projectsmentioning

confidence: 99%