“…The health care provider's ability to engage in effective communication promotes or discourages the ability to manage and to live well with diabetes (Thorne, Harris, Mahoney, Con, & McGuinness, 2004). In adult studies, high rating in patient-provider communication has been significantly associated with better self-care of diabetes (Heisler, Bouknight, Hayward, Smith, & Kerr, 2002;Piette, Schillinger, Potter, & Heisler, 2003), treatment adherence (Zolnierek & DiMatteo, 2009) and better glycemic control (Aikens et al, 2005).…”