The Consultation in Primary Care: Physician Attributes that Influence Patients’ Satisfaction in Calabar, Nigeria

Okokon, Ita B.; Ogbonna, Udoezuo Kingsley

doi:10.4172/2329-9126.1000135

Cited by 9 publications

(12 citation statements)

References 13 publications

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“…On the other hand, patients were highly satisfied with all the attributes of consultation by family physicians (mean score 4.63). The findings of this study related to patient satisfaction are comparable to a similar study from Kuwait (16), Egypt (17) and Nigeria (18). Patients are more satisfied in our study compared with the studies from Hail and Jeddah cities, where the mean score was 3.60 and 3.76 (7,19).…”

Section: Discussionsupporting

confidence: 83%

Patient’s Satisfaction : Insight into Access to Service , Interpersonal Communication and Quality of Care Issues

Odhayani¹,

Khawaja²

2014

ME-JFM

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Objective: To assess patient satisfaction and expectations from the family medicine department at a newly established public sector hospital in Riyadh. Methodology: A cross sectional study. Pre tested, pre designed, well structured questionnaire written in English with Arabic translation was administered to randomly selected volunteer patients, who presented to family medicine clinics of a tertiary care hospital from February to March 2014. A total of 148 anonymously completed questionnaires were returned to the investigator. Data were analyzed using SPSS-21 and the results expressed as counts and percentages. Results: The overall level of patient satisfaction on a Likert scale from 1 to 5 was indicated by a mean score of 3.84 ± 1.27 for pre-consultation process and 4.63 ± 0.75 for process of consultation by family physicians. The highest satisfaction was with family physicians who clearly explained what is wrong before giving any treatment (4.72 mean points) and the lowest for availability of reading material in the waiting room (2.93 mean points). Conclusion: Consultation by family physicians followed by nursing services were highly satisfactory whereas the satisfaction score and written comments of some of the participants reflected a need to improve some infrastructure and administrative aspects.

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Section: Discussionsupporting

confidence: 83%

Patient’s Satisfaction : Insight into Access to Service , Interpersonal Communication and Quality of Care Issues

Odhayani¹,

Khawaja²

2014

ME-JFM

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“…[ 25 ] showed that while 75% of a group of surveyed doctors felt they had satisfactorily communicated with their patients only 21% of the same patients reported satisfactory communication with the doctors. Okokon and Ogbonna[ 26 ] in a study in Calabar, Niger-Delta region of Nigeria, showed that the physician's attitude which most favourably influenced patients’ perception of quality of treatment given were inclusion of patients in decisions about their care and showing care and concern about their condition. Thus, the outcome in cancer patients, perhaps more than in any others, will certainly be improved when oncology practitioners improve on their communication skills.…”

Section: Discussionmentioning

confidence: 99%

Wilms′ tumour in African children: Can an institutional approach improve outcome?

Anyanwu¹,

Atanda²,

Atanda³

2015

Afr J Paediatr Surg

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Background:The poor outcome for patients with Wilms’ tumour (WT) in developing countries has been predicated on late presentation, poverty and low rate of chemotherapeutic access. This study aims to evaluate the effects of an institutionalised approach to improving outcome for patients managed in a tertiary hospital in Nigeria.Materials and Methods:Oncology records of children diagnosed with WT between 2009 and 2013 were analysed for therapy completion and other prognostic parameters. Ensuing data were then compared with those from other centres in Africa.Results:Compared with results from some local and African studies, the therapy completion rate was higher (60%) with a survival rate among this group being between 1 and 4 years. No patient was lost to follow-up because of unavailability or unaffordability of cytotoxic agents.Conclusion:This study shows that an institutionalised approach can help to improve access to anti-cancer drugs, reduce the rate of loss to follow-up and thus improve outcome. There is however need to improve on patient-doctor communication, form support groups and establish a WT registry.

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“…Consultation time has been positively associated with patient satisfaction. 10 , 11 , 32 MAC receives a high number of patients and clinicians are under pressure to see as many as they can within a short period of time. This does not make it conducive to having an adequate consultation time.…”

Section: Discussionmentioning

confidence: 99%

Patient satisfaction with medical consultations among adults attending Mulago hospital assessment centre

Kabatooro

Ndoboli

Namatovu

2016

South African Family Practice

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Background Patient satisfaction is known to positively influence patients’ compliance with medical advice. In Africa, and specifically Uganda, this interaction has rarely been put to scientific inquiry. This study aimed to determine the level of patient satisfaction and identify factors influencing satisfaction with medical consultations among adults attending Mulago Assessment Centre. Methods This was a quantitative descriptive cross-sectional study where 384 respondents were interviewed using a structured questionnaire adapted from the Medical Interview Satisfaction Scale (MISS-21) with a four-point Likert scale. Patient satisfaction was measured using four dimensions namely: information provision, clinicians’ communication skills, perceived consulting time and patient’s confidence in the clinician. Respondents’ mean scores were categorised as satisfied or dissatisfied. Multivariate linear regression analysis assessed the effect of independent variables on the regression factor score of the dependent variable. Significance level was set at p < 0.05. Final data analysis was done using STATA version 11.0. Results Of the sample, 53.9% were satisfied with the medical consultation. Patients’ average scores showed lowest satisfaction for information provision (2.7 points) compared with communication skills (3.22 points), patient confidence in the clinicians (3.22 points) and consultation time (3.05 points). Being older, employed, living further away from the health centre and frequently visiting the centre were positively associated with patient satisfaction. Conclusions Patient satisfaction was largely affected by interpersonal factors. This highlights the need for training of clinicians on the importance of adequate information provision, good communication skills and technical competences like thorough examination of patients and relieving worries about illness during the consultation.

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The Consultation in Primary Care: Physician Attributes that Influence Patients’ Satisfaction in Calabar, Nigeria

Cited by 9 publications

References 13 publications

Patient’s Satisfaction : Insight into Access to Service , Interpersonal Communication and Quality of Care Issues

Patient’s Satisfaction : Insight into Access to Service , Interpersonal Communication and Quality of Care Issues

Wilms′ tumour in African children: Can an institutional approach improve outcome?

Patient satisfaction with medical consultations among adults attending Mulago hospital assessment centre

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