The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector

Zumrah, Abdul Rahim; Boyle, Stephen; Fein, Erich C.

doi:10.1111/ijtd.12017

Cited by 42 publications

(38 citation statements)

References 73 publications

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“…A recent study shows that POS has a positive impact on transfer of training (Zumrah et al, 2012). There was also one study which indicated that transfer of training was positively related to service quality (Zumrah et al, 2013). Based on both findings, this study argues that transfer of training could mediate the relationship between POS and service quality.…”

Section: Malaysian Public Sectormentioning

confidence: 62%

Examining the relationship between perceived organizational support, transfer of training and service quality in the Malaysian public sector

Zumrah

2015

European Journal of Training and Development

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Purpose – This study aims to investigate the relationships among perceived organizational support (POS), transfer of training outcomes to the workplace and service quality in the context of public sector organizations in Malaysia. Design/methodology/approach – The data for this study have been collected from three sources, the employees of public sector organizations in Malaysia, their supervisors and their colleagues through surveys. Findings – The findings reveal that transfer of training has a mediating effect on the relationship between POS and service quality. Practical implications – The findings illustrate that both elements, which are the support from organization (in terms of valuing employee contribution and caring about their well-being) and employee work attitude (applying the knowledge, skills and attitudes that are learned during training on the job) are significant in influencing employee service quality. Originality/value – This study adds to the small number of studies examining the mediator of the POS and service quality relationship. Such research is essential to understand a mechanism that links POS and service quality. This study also extends the literature by examining together the factor (POS) and the consequence (service quality) of transfer of training. To date, the number of empirical studies that have examined the factors and the consequences of transfer of training in one framework is still limited.

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Section: Malaysian Public Sectormentioning

confidence: 62%

Examining the relationship between perceived organizational support, transfer of training and service quality in the Malaysian public sector

Zumrah

2015

European Journal of Training and Development

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“…Referring to Fang and Zhang (2014), innovative education is measured with learning commitment, vision sharing, and open mind in this study. Zumrah et al (2013) pointed out "innovation" as the adoption of a new idea and behavior. From resource-based theory, innovation is defined as changing the output of resources that innovation capability is a new idea for internal facilities, systems, policies, procedures, products, and services of an enterprise (Guta, 2013).…”

Section: Innovative Educationmentioning

confidence: 99%

“…highly positive effects of innovation capability on organizational performance. Zumrah et al (2013) pointed out the positive effect of organization innovation on performance, and even the directly positive effects of technology innovation and management innovation on organizational performance. Seppälä et al (2015) considered that the effect of management innovation on organizational performance was larger than the effect of technology innovation on organizational performance.…”

Section: Research On Innovation Capability and Organizational Performmentioning

confidence: 99%

Effects of Innovative Education on Innovation Capability and Organizational Performance in High-Tech Industry

Huang¹

2017

EURASIA J MATH SCI T

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Looking at the development of domestic industries, the industrial structure has turned from agriculture in the past to the focus on manufacturing and service industries. With constant investment in R&D and the promotion of technology, manufacturing even turns to technology-intensive high-tech industry. Excellent talents and R&D innovation capability have been the critical but difficult problems for high-tech industry. For this reason, the quality of work force and the product innovative R&D capability in hightech industry could merely be enhanced by reinforcing innovative education. Semiconductor manufacturers with the revenue ranked top three in 2016 in Taiwan are selected as the research subjects. Total 600 copies of questionnaire are distributed to the supervisors and employees, and 469 valid copies are retrieved, with the retrieval rate 78%. The research results show significantly positive effects of 1.innovative education on innovation capability, 2.innovation capability on organizational performance and 3.innovative education on organizational performance. According to the results, suggestions are proposed in this study, expecting to assist high-tech businesses in promoting human capital and innovation capability.

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“…Guthrie et al (2012) described it as a psychological state which involved not only the consistent value between individual and organization, but was also influenced by organizational loyalty, and the desire, needs, or obligation. Zumrah et al (2013) mentioned organizational commitment as an attitudinal concept that an individual strongly agreed with the goal and value of the organization and involved such perceived goal and value in the role in the organization.…”

Section: Organizational Commitmentmentioning

confidence: 99%

Effects of The Practice of Experiential Education on Employee Self-Efficacy and Organizational Commitment in Catering Industry

Zhongming

2017

EURASIA J MATH SCI T

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Under the social pattern with gradual increase in consuming ability and the enhancement of the citizens' emphasis on leisure travel, the rapidly increasing outside dining has catering businesses move toward diversified brand management. The ratio of labor force employed in the relevant industries and catering industry in Taiwan in total labor force employed and the employment population are increasing. It becomes critical to promote the competitiveness of catering businesses through complete educational training systems. Aiming at the supervisors and employees of Wowprime Corp., total 500 copies of questionnaire are distributed and 384 valid copies are retrieved, with the retrieval rate 77%. The research results show significant correlations between 1.experiential education and elf-efficacy, 2.self-efficacy and organizational commitment, and 3.experiential education and organizational commitment. Eventually, suggestions are proposed, expecting to assist catering businesses in educating the employees, reducing costs for the enterprises, and enhancing the competitiveness.

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The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector

Cited by 42 publications

References 73 publications

Examining the relationship between perceived organizational support, transfer of training and service quality in the Malaysian public sector

Examining the relationship between perceived organizational support, transfer of training and service quality in the Malaysian public sector

Effects of Innovative Education on Innovation Capability and Organizational Performance in High-Tech Industry

Effects of The Practice of Experiential Education on Employee Self-Efficacy and Organizational Commitment in Catering Industry

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