The Consequences of Perceived Risk in Electronic Government Service

Berlianto, Margaretha Pink; Jasfar, Farida; Hady, Hamdy; Arafah, Willy

doi:10.4108/eai.8-10-2018.2288690

Cited by 1 publication

(3 citation statements)

References 12 publications

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“…Time loss risk is significantly related to satisfaction with using mobile payments. This is in agreement with Berlianto et al (2019), Moez and Jamel-Eddine (2012) and Featherman and Pavlou (2003). This implies that users of mobile payment services in Vietnam may possibly be using mobile payments primarily for convenience, with considerations of time savings coming in second.…”

Section: Discussionsupporting

confidence: 84%

“…This is unexpectedly surprising, and this does not support previous research (Lee, 2009;Littler and Melanthiou, 2006). Regarding social risk, this seems to be in line with Berlianto et al (2019) and Lee (2009). This might be that, when it comes to mobile payments, users could consider peer pressure from their friends, family or workplace.…”

Section: Discussioncontrasting

confidence: 75%

“…Mobile payment service providers should prioritize identifying and mitigating the various risk factors that negatively impact users’ satisfaction and continuance intention. Physical risk, time loss risk and opportunity cost risk have been identified as significant factors affecting user satisfaction (An et al , 2010; Berlianto et al , 2019; Lu et al , 2005; Oktariani et al , 2022). By understanding these risks, managers can implement mitigation strategies.…”

Section: Discussionmentioning

confidence: 99%

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Understanding perceived risk factors toward mobile payment usage by employing extended technology continuance theory: a Vietnamese consumers’ perspective

Ha,

Tran,

Sakka

et al. 2023

JABS

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Purpose This study aims to examine the impact of perceived risk dimensions, confirmation, perceived usefulness and perceived ease of use on user satisfaction and their continuance intention to use mobile payments across Vietnam based on the extended technology continuance theory (TCT). Design/methodology/approach This study used an online questionnaire-based survey design to collect data from 417 respondents using judgmental and snowball sampling techniques. The respondents in this survey are personal users of mobile payments across Vietnam. Data analyses and hypothesis testing were carried out using the partial least squares structural equation modeling. Findings The findings demonstrate that physical risk, time loss risk, opportunity cost risk, confirmation, perceived ease of use and perceived usefulness are important elements influencing consumers’ satisfaction toward continuance intentions to use mobile payment services. Satisfaction is also significantly associated with continuance intentions to use mobile payments across Vietnam. Other relationships, including functional risk, social risk, financial risk and information risk are not significantly related to satisfaction. These results are expected to be useful for mobile payment service providers. Understanding the factors mentioned in this study enables mobile payment service providers to improve their offerings strategically and then motivate their clients to keep using mobile payments. Originality/value The work is among the very few bodies of empirical research to investigate the continuance intention to use mobile payments using the extended TCT by incorporating the various dimensions of perceived risk construct in the fintech sector to develop a research model for this study. Furthermore, combining with perceived risk dimensions, this study expands the TCT model’s mobile app to the fintech sector, and advances the understanding of the use of the extended TCT in the fintech sector and adds to the theory.

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Section: Discussionsupporting

confidence: 84%