Abstract:Recent research showing theoretical generative models for heavy-tailed service time queues and its empirical validation implies the need for a better knowledge of the key performance indicators' behaviour under such assumption. The behaviour of the average length of the queue (Lp) and the average waiting-time (Wp)were analysed through simulation, varying system capacity, average service utilisation factor (r) and the number of servers in the systems as parameters. Comparisons were also made with service times … Show more
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